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Exam MB-200 topic 2 question 7 discussion

Actual exam question from Microsoft's MB-200

Question #: 7
Topic #: 2

HOTSPOT -
You are a Dynamics 365 for Customer Services system administrator. Sales team members access Dynamics 365 by using a tablet device.
Sales team members report several issues when they access Dynamics 365.
You need to resolve the issues.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Show Suggested Answer

Suggested Answer: Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/mobile-app/troubleshooting-things-know-about-phones-tablets

by Ani at July 7, 2019, 1:51 p.m.

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Fyrus

Highly Voted 5 years, 7 months ago

1 - Log off and back on to force data download as said vortex 2 - The form is not set as the first form in the entity 3 - Set privileges since the message is continuous as said joey2506

upvoted 20 times

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mgharably

Highly Voted 5 years, 9 months ago

this is the missing answer options: (but not sure about the correctness of the answers) https://drive.google.com/file/d/1AEs9Gv9p_fb9PZuShoX_TLWRg0tC4uKm/view?usp=sharing

upvoted 15 times

vens

5 years, 9 months ago

Thanks for options mghrably, 1st answer is log off and back on, 2nd is correct, 3rd is restart the app. you can find the errors here: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/mobile-app/troubleshooting-things-know-about-phones-tablets

upvoted 7 times

joey2506

5 years, 8 months ago

Actually, there are all rights. 1 The right action is close and reopen the app, but we dont have this option, and loff and back does not mean the app will be closed. 3 According to the questions ´restart app´ is continous. so, probably the security role. Let say that if you restart the app, the message will be displayed again.

upvoted 7 times

vortex1

5 years, 8 months ago

Logging off and On forces a re-download of all assets and permissions by effectively clearing the cache

upvoted 6 times

SoMuchConfusion

5 years, 5 months ago

Is it all assets, or does it just clear cached data? I wasn't sure from checking the troubleshooting document linked by vens. It sounded to me like restart the app to download customizations, and log out and back into the app to clear cached data. I would presume the log out and in would also re-download the customizations?

upvoted 1 times

SoMuchConfusion

5 years, 5 months ago

I just tried it on my Android phone and it sure looks like it's re-fetching the customizations. I think I would answer Log out & log back on for the first item on the exam.

upvoted 2 times

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ruonan59

4 years, 8 months ago

i think you are right. based on the socumentaion, https://docs.microsoft.com/en-us/dynamics365/customer-engagement/mobile-app/troubleshooting-things-know-about-phones-tablets or customization changes to become available immediately, you must completely close and then reopen the app. restart the tablet should force the app close correct?

upvoted 1 times

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Subodh

5 years, 5 months ago

From the link you posted.... Error message: "Sorry, something went wrong while initializing the app. Please try again, or restart the app." Cause 1: Permissions might not be set properly. See "Required privileges" in Get started with Dynamics 365 for phones and Dynamics 365 for tablets. Cause 2: See the following KB article: An error occurs in the Dynamics 365 for Customer Engagement app for users in child business units. For more information, see Sorry, something went wrong while initializing the app.

upvoted 2 times

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Harish1509

Most Recent 4 years, 8 months ago

The correct and verified answers: 1. Log off and back on 2.The form is not set as a first form 3.Set privileges

upvoted 3 times

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sows

4 years, 9 months ago

1. Log Off and back on. 2. The form is not set as first form in the entity. 3. Set privileges for the user.

upvoted 2 times

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arishka

4 years, 11 months ago

1. Logoff & login again 2. the form isn't set as the first form 3. Privileges for the users aren't correct was in exam

upvoted 3 times

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GelicaJ

5 years ago

1. Clear the Cache (Reconfiguring the APP) https://docs.microsoft.com/en-us/dynamics365/mobile-app/troubleshooting-things-know-about-phones-tablets#customization-changes-do-not-appear-in- / https://docs.microsoft.com/en-us/dynamics365/mobile-app/v8/go-mobile/admin-troubleshoot/reconfigure 2. The form is not set as the first form for the entity https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/main-form-presentations#multiple-forms 3. Set Privileges for the User https://docs.microsoft.com/en-us/dynamics365/mobile-app/troubleshooting-things-know-about-phones-tablets#error-message-sorry-something-went-wrong-while-initializing-the-app-please-try-again-or-restart-the-app

upvoted 3 times

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Sherif_Sobhy

5 years, 2 months ago

Correct answer is : 1. Logoff & login again not restart the application as per the followings ; Customization changes do not appear in Dynamics 365 for tablets Cause 1: The customizations (metadata) from your Dynamics 365 for Customer Engagement organization are cached on your device. The app checks for updated metadata after 24 hours or any time you reopen the app. For customization changes to become available immediately, you must completely close and then reopen the app. If new metadata is found, you will be prompted to download it. For more information on how to completely close an app, refer to the help for your operating system or reference one of the articles provided: https://docs.microsoft.com/en-us/dynamics365/mobile-app/troubleshooting-things-know-about-phones-tablets 2. the form isn't set as the first form 3. Privileges for the users aren't correct

upvoted 2 times

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