Based on the requirements:
- Security roles are assigned to teams.
- Users are assigned to teams.
This mean the the front desk agent is already in a team, and the role assigned to the team is missing read privilege, user level.
For the above reason, I vote for "C" Role
What about option C Role ?
In the question it is stated that Roles are assigned to Team and Users are assigned to a Team. Also there is a Front Desk Staff which means there is a Team of Front Desk Agents. A contact record is assigned to this Team and one of the agents of this team is not able to see the record. So as per my understanding, there is some issue with the Role which can be checked and modified.
C. Team is only important when Team owns a record. Here it's not the case : "When a manager assign a contact to front desk agent, the front desk agent cannot see the record".
Another confused question...
Why we need to modify security for the front desk agent?
Because "When a manager assign a contact to front desk agent, the front desk agent cannot see the record"?
But if a Manager can assign a Contact to a front desk agent, the front desk agent should already has at least the user read privilege on Contact Entity.
Or not?
Anyway, all the options "Team", "Role" and "User" affect security, why choose one?
I know, I'm little bit confused about this question.
Someone can clearify it?
Thanks
Agreed not the best question... But anyway
The case study says "Security roles are assigned to teams. Users are assigned to teams"
This means security roles aren't directly assigned to users, but users inherit the security roles assigned to the Teams they belong to.
So if only 1 user is experiencing an issue with security, then it means that User is not assigned to the correct Team. The issue is not with the security role, because then other users would also have the same issue.
As Szar said, Team security roles apply when the team owns the record.. but here, the contact is assigned to a particular agent (not the team he may or may not belong to) which makes this a individual security role issue..
I think the trick in this question is that it states "modify security for the front desk agent" making it personal. Meaning:
do you modify the team of the agent ? No, because record is assigned directly to agent so not a team issue.
do you modify the role of the agent ? Yes, because each agent/user in dynamics must have at least 1 sec role(at user level) and this role is missing the basic read only on contact entity.
but then again:
modify user is also a valid answer if you assume that by Role, they mean the sec roles of the teams.
then here you would modify the user to have 1 of the base roles that has read only access on Contact entity..
the answer is C or D.. but thanks to Microsoft and their dumb choice of words, they make it impossible to figure out what exactly they are looking for
B is correct. They are using Teams to drive the security of users. Obviously, users must have a security role, but the Team security role is what controls their security model.
why not Team. As they might need to modify the team to update to a different role
upvoted 2 times
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