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Exam MB-200 topic 2 question 9 discussion

Actual exam question from Microsoft's MB-200

Question #: 9
Topic #: 2

DRAG DROP -
You are a Dynamics 365 for Customer Service system administrator.
When a customer case is assigned to a new representative, the system must send an email to the customer to alert them about the change.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

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Suggested Answer: Explanation

by Antonico at July 9, 2019, 3:22 p.m.

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Antonico

Highly Voted 6 years ago

Response should be those 4 steps: - Create a New process that includes a Category Workflow and an Entity Case - For the Start when condition, select Record is Assigned - Add condition and send email steps - Set the property to Configure email with desired fields.

upvoted 77 times

D365_2020

5 years, 6 months ago

tested this. this is correct.

upvoted 4 times

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mgharably

Highly Voted 5 years, 10 months ago

the missing options in this: https://drive.google.com/file/d/17xrNfoGlx8kPIQYp8sDk1xYOcXBbfEU6/view?usp=sharing

upvoted 29 times

Suchi

5 years, 10 months ago

Dear mgharably, thank you for providing the link to correct asnwers. Is there an image that includes the only the unanswered hot area?

upvoted 2 times

Suchi

5 years, 10 months ago

I guess I was out of my mind when I asked for this...I cannot myself understand what I asked! Sorry

upvoted 7 times

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Sanlin

Most Recent 4 years, 11 months ago

In exam. Antonico is correct.

upvoted 2 times

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jasonwalker1999

5 years ago

My trial version of D365 doesn't have a case entity. Any ideas?

upvoted 1 times

Nyanne

4 years, 12 months ago

Are you using Customer Service?

upvoted 1 times

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brunotw

5 years, 1 month ago

Why would I add a condition if it has already been met by the event triger (Record is assigned).

upvoted 6 times

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Ameen

5 years, 2 months ago

In exam

upvoted 1 times

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Ameen

5 years, 7 months ago

- Create a New process that includes a Category Workflow and an Entity Case - For the Start when condition, select Record is Assigned - Add condition and send email steps - Set the property to Configure email with desired fields.

upvoted 9 times

moula

5 years, 6 months ago

do u havr mb200 pdf

upvoted 2 times

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Beznoh

5 years, 7 months ago

Antonico is correct. Knaynajith step free there is not such an option.

upvoted 2 times

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knayanajith

5 years, 7 months ago

"Add condition and send email steps" is not required as there is no condition needed so I think it should be the following - Create a New process that includes a Category Workflow and an Entity Case - For the Start when condition, select Record is Assigned - Select cases and choose send direct email - Set the property to Configure email with desired fields.

upvoted 4 times

FahadShaikh

5 years, 7 months ago

Where in the world will you find to select cases and then choose send direct email within a Workflow? :)

upvoted 8 times

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