Exam MB-220 topic 8 question 9 discussion

Actual exam question from Microsoft's MB-220

Question #: 9
Topic #: 8

You are the manager of Internet sales for your company.
You have been asked to create and distribute a post-purchase survey to both registered and guest customers purchasing on your site.
Which three things will be true about the distribution of your survey? (Choose three.) Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. When distributing your Dynamics 365 for Marketing Survey, you may invite either anonymous or non-anonymous respondents.
B. An optional invitation email, utilizing either a direct email or an email template, may be sent to each potential non-anonymous respondent.
C. As an option, the design of your survey can include a limitation that restricts multiple completions by a single non-anonymous respondent.
D. All respondents will receive the exactly same hyperlink to connect them to the survey that you are inviting them to complete.

Show Suggested Answer

Suggested Answer: ABC 🗳️
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/distribute-survey

by slothstalk at July 11, 2020, 12:07 a.m.

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f645764

10 months, 2 weeks ago

Now using Customer Voice - looks correct. Cannot be D due to; A survey link is unique to its recipient, and helps to record the respondent's name and/or whether the respondent can submit only one response. The personalized link is a short URL in the following format: https://<region>.microsoft.com/<10-digit code> https://learn.microsoft.com/en-us/dynamics365/customer-voice/distribution-settings

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Orne

1 year, 2 months ago

Selected Answer: ABD

If I would response to the question from the Customer Voice View, I would select A,B,D. https://learn.microsoft.com/en-us/dynamics365/customer-voice/distribution-settings

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AveryGT

4 years, 4 months ago

Question is outdated. FormsPro/Customer Voice is now the new survey functionality.

upvoted 2 times

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slothstalk

4 years, 5 months ago

Voice of the Customer was deprecated on July 1, 2020.

upvoted 2 times

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