You need to replace the bicycle inspection forms. Which two solutions should you use? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A.
a canvas app that guides the technician through the inspection
B.
a logic app that guides the technician through the inspection
C.
a flow that maps inspection data to Dynamics 365 for Field Service
D.
a model-driven app based on customer service entities
Suggested Answer:CD🗳️
Scenario: The Adventure Works Cycles retail location performs bicycle inspections and performance tune-ups. Technicians use paper forms to document the bicycle inspection performed before a tune-up and any additional work performed on the bicycle. C: The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set mobile workers up for success when they're onsite with customers fixing issues. D: Model-driven apps are good for creating end-to-end solutions. For example, after a customer service support ticket has been created, it must be routed, addressed, updated, marked as complete, and so on. There will likely be quite a few teams, roles, and processes involved in this complete cycle of case resolution, which would require a model-driven app. Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/overview https://us.hitachi-solutions.com/blog/canvas-vs-model-driven-apps/ Configure Common Data Service
I think it should be A and C
A:
- Currently technicians doing inspections using paper form.
- Replacement is a canvas app that GUIDE THEM through bike inspection
C: After inspection completed the workflow will transfer inspection data to the Customer Services entities
I would say A & C,
"Each correct answer presents part of the solution" - this means we are looking for multiple answers that will combine to become a FULL Solution.
In the background section it says "A canvas app is being developed to capture customer information..." this gives us the answer to "A" and to complete the solution we need another answer that will support it and that points us to "C".
B is too much
D is based on customer services entities and depicts the existing development which is Canvas.
Technician documents bike state via a paper form.
To replace this, the technician has to interact with an interface to document bike state.
Based on options provided, **most** viable solution via Canvas and Model Driven Apps.
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A (35%)
C (25%)
B (20%)
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