Exam AZ-104 topic 2 question 12 discussion

Correct Answer: C IT Service Management Connector (ITSMC) allows you to connect Azure to a supported IT Service Management (ITSM) product or service. Azure services like Azure Log Analytics and Azure Monitor provide tools to detect, analyze, and troubleshoot problems with your Azure and non-Azure resources. But the work items related to an issue typically reside in an ITSM product or service. ITSMC provides a bi-directional connection between Azure and ITSM tools to help you resolve issues faster. ITSMC supports connections with the following ITSM tools: ServiceNow, System Center Service Manager, Provance, Cherwell.

Correct, you can use the connector to bridge them together

The correct answer is: C. Deploy the IT Service Management Connector (ITSM) Why not the others? A. Create an automation runbook: Useful for remediation or custom workflows, but not the first step for integrating alerts with SCSM. B. Deploy a function app: Also used for automation or custom logic, not required for native alert integration with SCSM. D. Create a notification: Notification alone doesn’t send alerts to Service Manager; it only sends emails or pushes.

The correct answer is: C. Deploy the IT Service Management Connector (ITSM) This connector integrates Azure Monitor with System Center Service Manager, allowing alerts to be created and managed within Service Manager.

"Allows you to connect Azure with ITSM products. The IT Service Management Connector Solution enables you to provide faster resolution of incidents by bringing service desk and monitoring data together. It provides a bi-directional connection between Azure and supported ITSM tools : ServiceNow, System Center Service Manager, Provance and Cherwell."

Option C, "Deploy the IT Service Management Connector (ITSM)", is a valid solution for integrating Azure Monitor with Service Manager to generate incidents based on alerts. The IT Service Management Connector is designed to work with Azure Monitor, allowing you to get insights and take action on alerts raised by Azure resources in Service Manager. Therefore, both options A and C are correct as they both can be used to configure the integration between Azure Monitor and Service Manager. To monitor the available memory on VM1, you would need to install the Microsoft Monitoring Agent on the virtual machine first. So option A, "Install the Microsoft Monitoring Agent on VM1," would be the first step. After the agent is installed, you can configure the appropriate monitoring rules or alerts in System Center Service Manager or other monitoring solutions.

I agree the correct answer is “C” - “Deploy the IT Service Management Connector (ITSM) “, but the referenced documentation https://docs.microsoft.com/en-us/azure/azure-monitor/platform/itsmc-overview appears to be not clear enough, because it says “Azure Monitor supports connections with the following ITSM tools: ServiceNow ITSM or IT Operations Management (ITOM), BMC”, so not telling that the IT Service Management Connector (ITSMC) can also connect Azure to the on-premises deployment of Microsoft System Center Service Manager (SCSM). Instead, I’ve found the page https://learn.microsoft.com/en-us/azure/azure-monitor/alerts/itsmc-definition?source=recommendations#install-it-service-management-connector, where the image reported in the second step, shows the description of the ITSMC service which states: “It provides a bidirectional connection between Azure and supported ITSM tools: ServiceNow, * System Center Service Manager *, Provance and Cherwell”. I also checked the description directly from the Azure Portal and it is the same.

C is corerct

To ensure that an alert is set in Service Manager when the available memory on VM1 is below 10 percent, you should first deploy the IT Service Management Connector (ITSM) in Azure. This connector allows you to integrate Azure monitoring and management capabilities with your on-premises Service Manager. By deploying the ITSM Connector, you establish the necessary connection to forward alerts generated in Azure based on specific metrics (like memory utilization of VM1) directly to your System Center Service Manager for processing and response.

C is right

https://learn.microsoft.com/en-us/azure/azure-monitor/alerts/alerts-classic.overview

C. Create a management solution. To set an alert in Service Manager when the amount of available memory on VM1 is below 10 percent, you need to first create a management solution in Azure Monitor. This solution should include a metric alert rule that monitors the available memory on VM1 and sends an alert to Service Manager when the available memory falls below 10 percent. Once the management solution is created and the alert rule is set, you can configure Service Manager to receive the alert and create a ticket for the issue.

On the 09/01/2023 exam

The answer is correct. As per documentation: Azure Monitor provides a bi-directional connection between Azure and ITSM tools to help you resolve issues faster. You can create work items in your ITSM tool based on your Azure alerts (Metric Alerts, Activity Log Alerts, and Log Analytics alerts). Azure Monitor supports connections with the following ITSM tools: - ServiceNow ITSM or ITOM - BMC

Today in exam, is C

C) " Deploy the IT Service Management Connector (ITSM)"

Correct Answer: C