Correct Answer: C IT Service Management Connector (ITSMC) allows you to connect Azure to a supported IT Service Management (ITSM) product or service. Azure services like Azure Log Analytics and Azure Monitor provide tools to detect, analyze, and troubleshoot problems with your Azure and non-Azure resources. But the work items related to an issue typically reside in an ITSM product or service. ITSMC provides a bi-directional connection between Azure and ITSM tools to help you resolve issues faster. ITSMC supports connections with the following ITSM tools: ServiceNow, System Center Service Manager, Provance, Cherwell. Reference: https://docs.microsoft.com/en-us/azure/azure-monitor/alerts/itsmc-overview

Correct, you can use the connector to bridge them together

C is right

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Q was in exam 29th July 2023

Read first paragraph of the step2 image under 'Install IT Service Management Connector' header. Ref: https://learn.microsoft.com/en-us/azure/azure-monitor/alerts/itsmc-definition#install-it-service-management-connector Passed the exam on 26 July 2023. Scored 870. Exact question came.

This question is explained in below video https://youtu.be/RG6dFaNdUms

I agree the correct answer is “C” - “Deploy the IT Service Management Connector (ITSM) “, but the referenced documentation https://docs.microsoft.com/en-us/azure/azure-monitor/platform/itsmc-overview appears to be not clear enough, because it says “Azure Monitor supports connections with the following ITSM tools: ServiceNow ITSM or IT Operations Management (ITOM), BMC”, so not telling that the IT Service Management Connector (ITSMC) can also connect Azure to the on-premises deployment of Microsoft System Center Service Manager (SCSM). Instead, I’ve found the page https://learn.microsoft.com/en-us/azure/azure-monitor/alerts/itsmc-definition?source=recommendations#install-it-service-management-connector, where the image reported in the second step, shows the description of the ITSMC service which states: “It provides a bidirectional connection between Azure and supported ITSM tools: ServiceNow, * System Center Service Manager *, Provance and Cherwell”. I also checked the description directly from the Azure Portal and it is the same.

https://learn.microsoft.com/en-us/azure/azure-monitor/alerts/alerts-classic.overview

I used free version access for this site and it helped me pass the exam. Some questions that I had on the exams, I took the exam more than once, are not available under the free tier access, but 80% of the questions came from here. I do recommend investing a bit of money and getting full access to this site. I didn't memorise answers but analysed them and studied as Microsoft does tweak them a bit. This Q was on the exam and answer is correct.

Exact question on yesterday's exam (7 May 2023)

C. Create a management solution. To set an alert in Service Manager when the amount of available memory on VM1 is below 10 percent, you need to first create a management solution in Azure Monitor. This solution should include a metric alert rule that monitors the available memory on VM1 and sends an alert to Service Manager when the available memory falls below 10 percent. Once the management solution is created and the alert rule is set, you can configure Service Manager to receive the alert and create a ticket for the issue.

On exam today

Exact question was on todays exam. (7th April 2023)

On Exam 30/03/2023

I took Exam of Azure- 104 at 27/2/2023 I score 920 points out of 1000 points. This was on it and my answer was: C

Option C, "Deploy the IT Service Management Connector (ITSM)", is a valid solution for integrating Azure Monitor with Service Manager to generate incidents based on alerts. The IT Service Management Connector is designed to work with Azure Monitor, allowing you to get insights and take action on alerts raised by Azure resources in Service Manager. Therefore, both options A and C are correct as they both can be used to configure the integration between Azure Monitor and Service Manager. To monitor the available memory on VM1, you would need to install the Microsoft Monitoring Agent on the virtual machine first. So option A, "Install the Microsoft Monitoring Agent on VM1," would be the first step. After the agent is installed, you can configure the appropriate monitoring rules or alerts in System Center Service Manager or other monitoring solutions.