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Exam PL-900 topic 1 question 321 discussion

Actual exam question from Microsoft's PL-900
Question #: 321
Topic #: 1
[All PL-900 Questions]

A company plans to implement customer engagement apps in Dynamics 365 Customer Service.

The company plans to deploy a portal that connects to Customer Service. Customers must be able to log in and access details about open cases.

You need to identify the Microsoft Power Platform capability that provides the required functionality.

Which solution should you use?

  • A. Canvas app
  • B. Model-driven app
  • C. Power Pages site
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Suggested Answer: C 🗳️

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HichemPL900
5 days, 2 hours ago
Selected Answer: C
C. Site de Power Pages ✔ Explication : Power Pages permet de créer des portails web accessibles aux utilisateurs externes (comme les clients). Il permet aux clients de : Se connecter avec une authentification sécurisée Voir leurs dossiers de service client ouverts Créer de nouveaux tickets ou demandes ❌ Pourquoi pas les autres ? A. Application Canevas ➤ Utilisée principalement pour les utilisateurs internes, avec peu de support natif pour les connexions externes sécurisées. B. Application pilotée par modèle ➤ Excellente pour les utilisateurs internes, mais non conçue pour un accès externe (clients).
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