DRAG DROP
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A company plans to implement Dynamics 365 Supply Chain Management and Dynamics 365 Customer Service.
The company has two call centers. The company owns one call center, and the other is a third-party call center. All call center orders flow through to one distribution center for shipping.
The third-party call center will not be moving to Dynamics 365 Customer Service.
The distribution center ships incorrect item quantities to customers as a result of the following scenarios:
• The company-owned call center places orders in which the unit of measure conversion logic does not convert properly from case to each.
• The third-party call center uses an on-premises solution that frequently has network outages and cannot handle bi-directional asynchronous operations.
Call center data must flow through Microsoft Dataverse.
You must recommend an integration pattern for the Microsoft Dynamics 365 implementation for each call center solution.
Which integration patterns should you recommend? To answer, drag the appropriate integration patterns to the correct requirements. Each integration pattern may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
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1 month ago