Exam MS-721 topic 1 question 121 discussion

Actual exam question from Microsoft's MS-721

Question #: 121
Topic #: 1

You have a Microsoft Teams Phone deployment that uses Direct Routing.

You create a new Teams user named User1.

You need to enable User1 as an agent in a call queue.

What should you do first?

A. Enable hosted voicemail for User1.
B. Assign a phone number to User1.
C. Assign a dial plan to User1.
D. Enable Enterprise Voice for User1.

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Suggested Answer: D 🗳️

by kitty73 at July 21, 2025, 9:17 p.m.

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kitty73

1 week, 5 days ago

Selected Answer: B

It seems that B should be the correct answer; however, in a specific scenario, D could be the answer. ..." If you're managing the user's phone number on-premises, you need to ensure that the user is Enterprise Voice enabled online by using the following command: Set-CsPhoneNumberAssignment -Identity "<User name>" -EnterpriseVoiceEnabled $true If you're managing the user's phone number online, you need to assign the phone number to the user by using the following command in Teams PowerShell. The user is automatically Enterprise Voice enabled by the command: Set-CsPhoneNumberAssignment -Identity "<User name>" -PhoneNumber <phone number> -PhoneNumberType DirectRouting "... Source link: https://learn.microsoft.com/en-us/microsoftteams/direct-routing-enable-users

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