Exam MB-280 topic 4 question 15 discussion

Actual exam question from Microsoft's MB-280

Question #: 15
Topic #: 4

HOTSPOT -
You are configuring Dynamics 365 Sales as part of a new implementation at your organization. Your organization has Sales Professional licensing.
Your organization sells over 100 different types of products across different divisions. A lot of selling occurs at conferences where sellers meet prospects and gather business cards to create leads.
After reviewing the requirements from your business stakeholders, you identify that:
1. Sellers sometimes only want to convert leads gathered at events to contacts before they start tracking any deals with that contact.
2. Sellers must be given multiple different options for specifying the final status of deals they have been tracking.
Your current System Settings is as follows:

Use the drop-down menus to select the answer choice that answers each question.
NOTE: Each correct selection is worth one point.

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Suggested Answer:

by Elreal at July 23, 2025, 6:35 a.m.

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Elreal

1 week, 3 days ago

Given answer is correct. To fulfill the requirements following should be done Requirement 1: Change "Qualify lead experience" from Yes to No with this change the user is prompted to choose which record types are created during lead conversion, which allows the users to select Contact only. Requirement 2: Change "Customize close opportunity form" from No to Yet with this change the close opportunity form can be customized allowing the user to choose during the opportunity closure the final status

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