Exam MB-280 topic 6 question 20 discussion

Actual exam question from Microsoft's MB-280

Question #: 20
Topic #: 6

HOTSPOT -
A company generates leads from a webform. Salespeople manage leads by country/region. All salespeople are part of the same Dynamics 365 Sales team.
The sales manager requires the following functionality:
Automate lead assignments.
Ensure each seller can never have more than 20 open leads.
You create a country/region attribute for the process. You must simplify the process. You plan to use segments when possible.
You need to create a lead assignment rule for each country/region.
Which configurations should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

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Suggested Answer:

by Elreal at July 24, 2025, 12:33 p.m.

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Elreal

1 week, 4 days ago

https://learn.microsoft.com/en-us/dynamics365/sales/wa-create-and-activate-assignment-rule Filter leads for assignment -> segment to filter the lead source and country/region Assign the country/region to the correct group -> assign the country/region to sellers with matching attribute because you want to assign the records to sellers who are based in the given country/region Distribute leads to salespeople -> user load balancing because Leads should be distributed to sellers based on their workload, so that all sellers are equally busy

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