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Exam MB-300 topic 5 question 26 discussion

Actual exam question from Microsoft's MB-300

Question #: 26
Topic #: 5

You are a Dynamics 365 Finance system administrator.
A user is reporting an issue with the Sales Order form. The UI for the form is not loading properly, and there are some performance issues. The object was working fine until the most recent update release. The user has personalized this form, is using Microsoft Internet Explorer 11, and no other users are reporting issues.
You need to resolve the issue.
What should you do?

A. Switch to Microsoft Edge instead of Internet Explorer 11.
B. Delete the sales from object in the usage data form.
C. Export, delete, then reimport the usage data for the sales from object.
D. Reimport and compile the AOT object causing issues.

Show Suggested Answer

Suggested Answer: A 🗳️
Note:
There are several versions of this question in the exam. The question has two possible correct answers:
1. Switch to Microsoft Edge instead of Internet Explorer 11.
2. Reset all the usage data for the user.
Other incorrect answer options you may see on the exam include the following:
1. Disable and then re-enable the user.
2. Rebuild the system indexes.

by daniel_2892 at Sept. 14, 2020, 3:46 a.m.

Comments

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Luca6

Highly Voted 4 years, 1 month ago

"For optimal performance and experience, we recommend you use the latest version of a modern browser. Microsoft Internet Explorer 11 support is deprecated. We recommend that you use Microsoft Edge." https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/supported-web-browsers-and-mobile-devices

upvoted 9 times

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daniel_2892

Highly Voted 4 years, 9 months ago

thr rigth answer is: C. Delete the sales form object in the usage data form.

upvoted 8 times

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Berda

Most Recent 3 years, 3 months ago

It´s definitely A. In exam there are 2 similiar question. Once: user is using Microsoft Edge, so then the right answear is delete data.. second: user is using Internet Explorer, so the right answear is switch to Edge.

upvoted 4 times

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LadyMe

4 years, 4 months ago

Reset all usage data for the user. Can't decide which. Maybe C?

upvoted 1 times

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MansoorAhmad

4 years, 4 months ago

I also think B

upvoted 2 times

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CARISA

4 years, 5 months ago

B sounds radical, that affects to all users. C in my opinion is not correct, you can fix an issue by deleting usage data but not reimporting it again. The given answer is correct, it happen with a couple of customers when they upgrade platform in D365, i think was platform 12

upvoted 1 times

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pjpml

4 years, 7 months ago

I think it should be the option B.

upvoted 2 times

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lolll

4 years, 7 months ago

it happend to me some days ago. Deleting and recreating the query solved the issue

upvoted 2 times

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BigFritz

4 years, 7 months ago

In my opinion, more than one answer is right. The performance problem is a known issue with IE11. So the first and quickest solution could really be, to try another Browser like Edge or Chrome. If the problem further exists, I would try to go the way discribed in answer C. Bad question :-/

upvoted 4 times

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Nealow_

4 years, 7 months ago

Internet Explorer is a valid browser for D365. Delete to see if this resolves the problem, re- importing the changes immediately won't allow for checking if the problem is resolved.

upvoted 1 times

BigFritz

4 years, 7 months ago

It counts as a supported browser because Microsoft didn't have another as they started with D365 :-D But the performance issues in the beginning with IE was really ugly.

upvoted 1 times

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Mo_horseman

4 years, 7 months ago

they switched up this question, the browser involved was Microsoft edge, in that scenario, option A of switching browser from Internet explorer becomes invalid, As I don't think the question was a typo, the option of Delete the sales form object in the usage data form seems most correct

upvoted 3 times

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michalIce

4 years, 7 months ago

I would suggest B. It is said that a user personalized the form

upvoted 1 times

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FAZU

4 years, 8 months ago

A is correct because no other users are reporting issues if all users are reporting issue then C would be correct

upvoted 3 times

TBM1987

4 years, 6 months ago

We don't know what browser other users are using.

upvoted 2 times

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DemiY

1 year, 8 months ago

This user is not the only one using IE 11

upvoted 1 times

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Anton_Venter

4 years, 8 months ago

B delete sales form object from usage data.

upvoted 7 times

Robster

4 years, 5 months ago

B would solve the problem. To remove personalizations. Click the Delete all personalizations button on the Personalization tab of the Usage data form.

upvoted 2 times

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D365FO

4 years, 9 months ago

Agree, I would pick "Delete the sales form object in the usage data form"

upvoted 5 times

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