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Exam MB6-897 topic 1 question 51 discussion

Actual exam question from Microsoft's MB6-897
Question #: 51
Topic #: 1
[All MB6-897 Questions]

You need to determine which optional features can be added to a call center.
Which two should you choose? Each correct answer presents a complete solution.

  • A. Add the call center to the default assortment hierarchy.
  • B. Create scripts that appear in the sales order form at the time of order entry.
  • C. Add a call center channel.
  • D. Import a file that indicates duplicate customers.
  • E. Process the assortment for the new call center channel.
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Suggested Answer: AE 🗳️
by axdev at Sept. 18, 2020, 9:52 p.m.

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axdev
4 years, 9 months ago
B looks like an option https://docs.microsoft.com/en-us/dynamics365/commerce/call-center-catalogs#configure-catalog-specific-order-and-item-scripts
upvoted 1 times
axdev
4 years, 9 months ago
As well an option D to merge duplicate customer https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/merge-duplicate-customer-records . The rest look like must, so I would go with BD.
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