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Actual exam question from Microsoft's AI-900
Question #: 1
Topic #: 1
[All AI-900 Questions]

A company employs a team of customer service agents to provide telephone and email support to customers.
The company develops a webchat bot to provide automated answers to common customer queries.
Which business benefit should the company expect as a result of creating the webchat bot solution?

  • A. increased sales
  • B. a reduced workload for the customer service agents
  • C. improved product reliability
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by abhi0706 at Oct. 7, 2020, 2:14 a.m.

Comments

Chosen Answer:
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abhi0706
Highly Voted 4 years, 8 months ago
B is correct
upvoted 50 times
...
ksarhan
Highly Voted 4 years, 7 months ago
B is correct
upvoted 11 times
...
vivek46
Most Recent 2 months, 1 week ago
Selected Answer: B
yes, if we develop the chatbot, it will reduce the operational overhead for the employees in that organization because the chatbot can make conversation with customers, which can handle some of the tasks that the employees can manage
upvoted 1 times
...
SoumyaHK
2 months, 2 weeks ago
Selected Answer: B
Came on 28-Mar-2025 exam
upvoted 1 times
...
SoumyaHK
2 months, 2 weeks ago
Selected Answer: B
Came on 28-Mar-2025 exam
upvoted 1 times
...
Jose_M13
3 months, 3 weeks ago
Selected Answer: B
B is the correct one
upvoted 1 times
...
KK123_tech
4 months ago
Selected Answer: B
Webchatbot is used to reduce workload
upvoted 1 times
...
saema
5 months ago
Selected Answer: B
b is correct
upvoted 1 times
...
amitmcsfc2381
5 months ago
Selected Answer: B
reduce the workload for employees
upvoted 1 times
...
Subodh2024
5 months, 2 weeks ago
Selected Answer: B
B is correct . By creating a chatbot it will reduce the workload for employees . Here chatbot will work as a AI agent
upvoted 1 times
...
nvkumar
5 months, 2 weeks ago
Selected Answer: B
B is Correct
upvoted 1 times
...
Boboo123
6 months, 1 week ago
Selected Answer: B
B is chosen
upvoted 1 times
...
dipti24
6 months, 2 weeks ago
Selected Answer: B
B is correct
upvoted 1 times
...
BSMOOTH
6 months, 2 weeks ago
Selected Answer: B
correct
upvoted 1 times
...
Startkabels
7 months ago
Selected Answer: B
Nobrainer B
upvoted 1 times
...
OnlySam
7 months, 3 weeks ago
B is correct
upvoted 2 times
...
sabipob
8 months, 1 week ago
Answer is B (as most of the chatbots are used to reduce work load for customer support professionals)
upvoted 1 times
...
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C (25%)
B (20%)
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