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Actual exam question from Microsoft's AI-900
Question #: 1
Topic #: 1
[All AI-900 Questions]

A company employs a team of customer service agents to provide telephone and email support to customers.
The company develops a webchat bot to provide automated answers to common customer queries.
Which business benefit should the company expect as a result of creating the webchat bot solution?

  • A. increased sales
  • B. a reduced workload for the customer service agents
  • C. improved product reliability
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by abhi0706 at Oct. 7, 2020, 2:14 a.m.

Comments

Chosen Answer:
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abhi0706
Highly Voted 4 years, 10 months ago
B is correct
upvoted 50 times
...
ksarhan
Highly Voted 4 years, 9 months ago
B is correct
upvoted 11 times
...
NewbieMichael
Most Recent 1 week, 1 day ago
Selected Answer: B
b correct
upvoted 1 times
...
white_ball
3 weeks, 4 days ago
Selected Answer: B
B is the Correct Option I’ve tried a few mock test platforms, but SkillCertExams stood out. Their content is top-notch and very similar to what you see on the actual exam.
upvoted 1 times
...
Mana_777
3 weeks, 6 days ago
Selected Answer: B
Option B is the correct answer
upvoted 1 times
...
krispara
1 month ago
Selected Answer: B
B is correct
upvoted 1 times
...
examhui
1 month ago
Selected Answer: B
Bが正解です
upvoted 1 times
...
IvanGoranov
1 month, 1 week ago
Selected Answer: B
B is correct
upvoted 1 times
...
Dhayalanc
1 month, 1 week ago
Selected Answer: B
B is correct.
upvoted 1 times
...
Raella
1 month, 1 week ago
Selected Answer: B
B is the answer.
upvoted 1 times
...
Dhayalanc
1 month, 1 week ago
Selected Answer: B
B is correct
upvoted 1 times
...
vivek46
4 months ago
Selected Answer: B
yes, if we develop the chatbot, it will reduce the operational overhead for the employees in that organization because the chatbot can make conversation with customers, which can handle some of the tasks that the employees can manage
upvoted 1 times
...
SoumyaHK
4 months, 1 week ago
Selected Answer: B
Came on 28-Mar-2025 exam
upvoted 1 times
...
SoumyaHK
4 months, 1 week ago
Selected Answer: B
Came on 28-Mar-2025 exam
upvoted 1 times
...
Jose_M13
5 months, 2 weeks ago
Selected Answer: B
B is the correct one
upvoted 1 times
...
KK123_tech
5 months, 3 weeks ago
Selected Answer: B
Webchatbot is used to reduce workload
upvoted 1 times
...
saema
6 months, 3 weeks ago
Selected Answer: B
b is correct
upvoted 1 times
...
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C (25%)
B (20%)
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