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Exam MB-210 topic 2 question 60 discussion

Actual exam question from Microsoft's MB-210

Question #: 60
Topic #: 2

HOTSPOT -
You are a salesperson using Dynamics 365. You receive customer phone calls and manage leads.
You need to qualify leads and send phone calls to sales representatives.
How should you manage each of the following situations? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

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Suggested Answer:

by WASSIM2020 at Nov. 6, 2020, 3:54 p.m.

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WASSIM2020

Highly Voted 3 years, 7 months ago

Correct answer!

upvoted 9 times

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NA1926

Most Recent 7 months, 1 week ago

1a-2a corretto

upvoted 1 times

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NA1926

7 months, 3 weeks ago

1a-2a corretto

upvoted 1 times

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NA1926

8 months, 2 weeks ago

1a-2a correct

upvoted 1 times

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Ram_Has

1 year, 6 months ago

When converting Case, two options appear in dropdown (Opportunity or Case), see link - https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/316026/phone-to-case-conversion?pifragment-97030=1

upvoted 1 times

JudT

8 months, 4 weeks ago

** When converting a phone call...

upvoted 1 times

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Candy2002

1 year, 8 months ago

I tested in D365, seems it is now available to convert call to Case, Opportunity & Lead. Any ideas on this question?

upvoted 1 times

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Dean0918

3 years, 2 months ago

Tested. A phone only can be converted to Case or Opportunity. Answer is correct.

upvoted 4 times

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jkaur

3 years, 4 months ago

Correct

upvoted 1 times

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karthik2021

3 years, 5 months ago

Is it not possible to convert a Phone call Activity into Lead? Confused!

upvoted 1 times

karthik2021

3 years, 5 months ago

I think the keyword here is 'receive customer phone calls and manage leads' where 'customer' means existing contacts

upvoted 3 times

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Farahood

3 years, 5 months ago

Its possible to convert a phone call into case and opportunity.

upvoted 3 times

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tymothi

3 years, 5 months ago

I think it is also possible to convert a phone call into a lead: https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-rules-to-automatically-create-or-update-records

upvoted 1 times

WASSIM2020

3 years, 5 months ago

No, you can not convert a call phone to lead, tested in D36 online

upvoted 2 times

avow

3 years, 5 months ago

Yes you can convert phone call activities to leads. The answer Case is still the right answer to this question though.

upvoted 1 times

WASSIM2020

3 years, 4 months ago

With a rule but not with convert button

upvoted 3 times

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