Exam MB-300 topic 19 question 7 discussion

Actual exam question from Microsoft's MB-300

Question #: 7
Topic #: 19

HOTSPOT -
You need to ensure that the customer service representatives are able to initiate a refund request.
Which workflow elements should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
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by Sienna at Nov. 13, 2020, 11:48 a.m.

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Robster

Highly Voted 4 years, 5 months ago

Approval Process, Participant and Escalate

upvoted 16 times

DP90

4 years ago

Agree, approval process is a workflow element, approval step is part of this process but isn't stated as an workflow element. And indeed participant is better answer than user.

upvoted 2 times

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Sienna

Highly Voted 4 years, 7 months ago

Shouldn't the assignment type be participant???

upvoted 6 times

mattj

4 years, 6 months ago

I agree with this since it says "Credits can be entered by any of the four finance resources assigned the Credits and Refunds security role." and a refund would be a credit back.

upvoted 3 times

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HelenaKaiser

Most Recent 2 years, 3 months ago

The question is unclear abhout which flow we are answering on. It states that it wants us to answer regarding the initialization of a refund, not the excalation process if it isn't approved within 4 days. The given answers are correct if the question concerns the latter: Approval not made (approval steps), then escalate to the controller (user) and the account representative (also seems like an user).

upvoted 1 times

HelenaKaiser

2 years, 3 months ago

But the initialization would be an approval process, and then the 4 approvers (participants), with excalation if they don't approve within 4 days.

upvoted 1 times

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