Exam MB-901 topic 1 question 53 discussion

Actual exam question from Microsoft's MB-901

Question #: 53
Topic #: 1

DRAG DROP -
A call center sends a survey to a customer whenever a case is closed. Survey results are analyzed daily.
You need to set up a form for the survey.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

Show Suggested Answer

Suggested Answer:

Microsoft Forms Pro allows you to create surveys. After creating a survey, you can send it to respondents based on a business trigger.
Reference:
https://docs.microsoft.com/en-us/forms-pro/get-started
https://docs.microsoft.com/en-us/forms-pro/send-survey-flow
https://docs.microsoft.com/en-us/forms-pro/analyze-survey-responses

by Radoslavov at Nov. 30, 2020, 8:56 a.m.

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Radoslavov

Highly Voted 4 years, 7 months ago

Create a survey in MS Forms Pro Create a flow to send the survey that is based on a case-closed trigger Review responses

upvoted 12 times

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jr

Most Recent 4 years, 4 months ago

Microsoft Forms Pro is rebranded as Dynamics 365 Customer Voice. With this rebranding, all your surveys from Forms Pro are moved to Dynamics 365 Customer Voice and you can perform all the actions in Dynamics 365 Customer Voice that you performed in Forms Pro. There's no impact to your existing Forms Pro surveys with the transition to Dynamics 365 Customer Voice. You'll now have new capabilities along with the new user interface. All the existing surveys will continue to receive responses. If Power Automate flows were created, they will continue to work. The Forms Pro entities are renamed as follows: WHAT HAPPENS TO FORMS PRO ENTITIES? Old name New name Survey email template Customer Voice survey email template Forms Pro survey question Customer Voice survey question Survey question response Customer Voice survey question response Forms Pro survey Customer Voice survey Survey invite Customer Voice survey invite Survey response Customer Voice survey response Unsubscribed recipient Customer Voice unsubscribed recipient https://docs.microsoft.com/en-us/dynamics365/customer-voice/help-hub

upvoted 4 times

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TJP

4 years, 5 months ago

We should probably be using Microsoft customer voice tbh?

upvoted 2 times

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