A potential customer delays their decision to commit to a big multi-year contract. You want to find other colleagues who have interacted with the potential customer to discuss strategies. Which app should you recommend?
Nope, Sales Insight is good
Dynamics 365 Sales Insights continuously analyzes the vast collection of customer-interaction data already stored in your Dynamics 365 Sales and Microsoft 365 databases. This helps you to better understand your business relationships, evaluate your activities in relation to previous successes, and choose the best path forward. Also, it enables you to build strong relationships with customers, take actions based on insights, and close opportunities faster.
Sales Insights is good here - this is a 'potential' customer, not 'existing' customer, therefore it is sales, not customer insights.
upvoted 6 times
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