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Exam MB-901 topic 1 question 28 discussion

Actual exam question from Microsoft's MB-901
Question #: 28
Topic #: 1
[All MB-901 Questions]

A potential customer delays their decision to commit to a big multi-year contract.
You want to find other colleagues who have interacted with the potential customer to discuss strategies.
Which app should you recommend?

  • A. Customer Service Insights
  • B. Sales Insights
  • C. Power Virtual Agents
  • D. Market Insights
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️

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malinis
4 years ago
Sales Insights should be the right answer since Customer service insights is related to the cases opened by the customer
upvoted 1 times
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Israr0_0
4 years, 5 months ago
I think the answer should be A the customer service insight, am I right?!
upvoted 1 times
reinaldo
4 years, 5 months ago
Nope, Sales Insight is good Dynamics 365 Sales Insights continuously analyzes the vast collection of customer-interaction data already stored in your Dynamics 365 Sales and Microsoft 365 databases. This helps you to better understand your business relationships, evaluate your activities in relation to previous successes, and choose the best path forward. Also, it enables you to build strong relationships with customers, take actions based on insights, and close opportunities faster.
upvoted 4 times
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TommyJ
4 years, 4 months ago
Sales Insights is good here - this is a 'potential' customer, not 'existing' customer, therefore it is sales, not customer insights.
upvoted 6 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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