Exam MB-901 topic 1 question 82 discussion

Actual exam question from Microsoft's MB-901

Question #: 82
Topic #: 1

A company plans to purchase Dynamics 365 Finance.
The company has customers who frequently pay their invoices late or do not pay at all. The company continues to sell to these customers. This creates large write-offs of bad debt.
The company needs to proactively communicate with customers, collect unpaid accounts receivables, and stop new sales until past due invoices are paid.
You need to recommend solutions to facilitate communication and collections.
Which three options should you recommend? Each answer represents a complete solution.
NOTE: Each correct selection is worth one point.

A. Customer statements
B. Payment journals
C. Stop customer
D. Open sales orders report
E. Collection letter

Show Suggested Answer

Suggested Answer: ACE 🗳️

by Israr0_0 at Jan. 10, 2021, 3:05 p.m.

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POT

4 years, 2 months ago

Any link for collection letter?

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madyjoe21

4 years, 3 months ago

Does anyone has the link about Stop customer and collection letter?

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anju1980

4 years, 3 months ago

I think Stop customer = Block customer based on this link https://docs.microsoft.com/en-us/dynamics365/business-central/receivables-how-block-customers You can block a customer, for example, because of insolvency, so that the customer cannot be added to sales documents or so that no transactions can be posted for the customer.

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Gergana_Dim

4 years, 4 months ago

https://docs.microsoft.com/en-us/dynamics365/business-central/receivables-collect-outstanding-balances Managing receivables includes checking whether amounts due are paid on time. If customers have overdue payments, you can begin by sending the Customer Statement report as a reminder.

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TommyJ

4 years, 5 months ago

sure > your energy supplier has an inefficient collection process & as a result is accumulating bad debt from customer(s). They need to implement a dunnign process which includes communicating effectively with their customers - i.e. sending a letter/email to customer(s) telling them they are late on payments & consequences will be xyz for late payment (e.g. cut off energy supply, etc)

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Israr0_0

4 years, 5 months ago

any one can explain this question?

upvoted 2 times

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