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Exam MB-901 topic 1 question 60 discussion

Actual exam question from Microsoft's MB-901
Question #: 60
Topic #: 1
[All MB-901 Questions]

A company uses Dynamics 365 Customer Service.
Some of the customer calls to the support number are for complex needs that require live follow up, while others are simple support questions.
You need to recommend a self-service option that allows customers to request support and services.
What should you recommend?

  • A. Remote Assist
  • B. Power Virtual Agents
  • C. Customer Service Insights
  • D. Customer Insights
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by Israr0_0 at Jan. 10, 2021, 6:39 p.m.

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MarcMouelle
4 years, 4 months ago
Correct answer is B, since it is self service support.
upvoted 3 times
...
Israr0_0
4 years, 5 months ago
good question
upvoted 1 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
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