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Exam PL-200 topic 4 question 8 discussion

Actual exam question from Microsoft's PL-200
Question #: 8
Topic #: 4
[All PL-200 Questions]

DRAG DROP -
A company creates a Power Virtual Agents chatbot.
You need to determine when live agents are engaged to provide support.
Which metrics should you use? To answer, drag the appropriate metrics to the correct processes. Each metric may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

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Suggested Answer:
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-summary-teams
by m4rv1n at Jan. 25, 2021, 11:24 p.m.

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m4rv1n
Highly Voted 3 years, 11 months ago
Correct. - The Session outcomes over time chart shows you the daily resolution rate, escalation rate, and abandon rate over the specified time period. - The Escalation Rate Drivers chart displays topics in order of their impact on the escalation rate over the specified time period.
upvoted 57 times
SabaMimi
11 months, 2 weeks ago
But that is a chart - not a metric. What is being asked is the metric - not where you find the metric. The chart gives you the required metric which is the escalation rate. I'd go with escalation rate.
upvoted 1 times
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iaur
2 years, 9 months ago
Just giving back to the community. This appeared on 3/18/2022 exam. chosen above answer
upvoted 4 times
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moserose
Most Recent 2 years, 4 months ago
CORRECT
upvoted 1 times
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AdyK
2 years, 4 months ago
Took the exam in August 2022. This question was on it.
upvoted 1 times
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louieanderson
2 years, 5 months ago
In Exam 07/22/2022
upvoted 2 times
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jkaur
2 years, 10 months ago
Answer is correct
upvoted 1 times
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prpr3
2 years, 12 months ago
On exam Jan 10, 2022
upvoted 1 times
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Mike2000
3 years, 1 month ago
Answer is correct on exam 10-Dec-2021. Pass with 870 marks
upvoted 3 times
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aXon
3 years, 1 month ago
in exam 11/23/21
upvoted 1 times
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ShreyaU
3 years, 5 months ago
In exam on 21 July 2021
upvoted 3 times
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hbtri2009
3 years, 5 months ago
correct https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-summary-teams#engagement-over-time-chart
upvoted 1 times
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HassanSarhan
3 years, 7 months ago
in exam 10 June 2021
upvoted 2 times
AleMar153
3 years, 6 months ago
Do you have any idea whether the question mentioned are correct?
upvoted 1 times
raj9947
3 years, 5 months ago
People are mentioning " in exam" for our info. Please consider it that way and not reply like this every time
upvoted 6 times
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NathanBen
3 years, 7 months ago
For the second question, i would say Engagement over time. The Session outcomes overtime only displays rates and here we want the number of chats, not a proportion.
upvoted 4 times
NathanBen
3 years, 6 months ago
Actually i would say Session outcomes over time for the second question assuming that the visual contains tooltips that display the number of escalated chats.
upvoted 1 times
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vishjust
3 years, 7 months ago
agreed https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-summary-teams#engagement-over-time-chart
upvoted 2 times
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mister_exam
3 years, 6 months ago
The answer on examtopics is correct. Second one should be "Session outcomes over time". This shows how many calls were escalated to an agent.
upvoted 1 times
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Govindasahoo
3 years, 9 months ago
in exam
upvoted 3 times
AleMar153
3 years, 6 months ago
Do you have any idea whether the question mentioned are correct?
upvoted 1 times
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