HOTSPOT - For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. Hot Area:
Suggested Answer:
Box 1: Yes - Key features include: ✑ Inventory, purchasing, and returns capabilities to manage truck stock, purchase order requests and fulfillment, and product returns.
Box 2: No - Field Service Mobile lets you work online or offline. Online mode requires an Internet connection; offline mode does not.
Box 3: Yes - Dynamics 365 Field Service is designed to use the broader Dynamics 365 Service Level Agreement (SLA) functionality in Dynamics 365 Customer Service. Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/overview https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-mobile-app-user-guide https://docs.microsoft.com/en-us/dynamics365/field-service/sla-work-orders https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements
https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-overview
Available natively for Apple iOS and Google Android phones and tablets, the Field Service (Dynamics 365) mobile app offers technicians many capabilities they need to perform onsite customer service, such as:
A calendar view of assigned jobs.
Support for picture, video, and asset barcode scanning.
Customer signature capture.
Offline capabilities so technicians can continue viewing and recording work in areas without internet.
https://docs.microsoft.com/en-us/dynamics365/field-service/inventory-purchasing-returns-overview
Dynamics 365 Field Service inventory capabilities include:
Warehousing
Inventory adjustments and transfers
Consuming and billing products during work orders
Purchasing
Returns
Inventory journals
For basic inventory requirements, many organizations utilize the above capabilities included with Field Service. For more complex inventory and pricing requirements, Field Service is designed to integrate with enterprise resource planning (ERP) systems.
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