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Exam MB-200 topic 1 question 4 discussion

Actual exam question from Microsoft's MB-200
Question #: 4
Topic #: 1
[All MB-200 Questions]

You are a Dynamics 365 for Customer Service system administrator.
You need to implement a Dynamics 365 portal that allows customers to perform the following tasks:
✑ Post product experience information to forums.
✑ Enter issues in an online support center.
Enter ideas for future products.

Which type of portal should you implement?

  • A. Partner
  • B. Customer Self-Service
  • C. Employee Self-Service
  • D. Community
  • E. Custom
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by vens at Sept. 3, 2019, 3:28 p.m.

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vens
Highly Voted 5 years, 8 months ago
You cannot enter ideas into Customer portal. Correct answer is Community portal. reference: https://docs.microsoft.com/en-us/learn/modules/configure-dynamics-365-portals/1-selecting-dynamics-365-starter-portal
upvoted 44 times
Percy913
4 years, 5 months ago
The Ideas feature is available on the Community portal, Customer self-service portal, and the Employee self-service portal.
upvoted 1 times
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mgharably
Highly Voted 5 years, 8 months ago
the right answer is: Community
upvoted 14 times
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raajanandini
Most Recent 4 years, 4 months ago
it is clearly mentioned that ideas available in only Community Portal as per MS learning path. Please check 'Portal features' section of learning path https://docs.microsoft.com/en-gb/learn/modules/explore-portals/1-introduction
upvoted 3 times
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msom
4 years, 5 months ago
What is the final correct answer, Please let us know
upvoted 1 times
sgupta1985
4 years, 5 months ago
I am also very confused reading above comments. Going through the docs, it seems the community is the correct answer. I would have used that as my answer.
upvoted 1 times
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BurkyWalking
4 years, 7 months ago
I believe the correct answer is Community Portal according to https://docs.microsoft.com/en-us/learn/modules/explore-portals/2-community. It shows that, from the community portal one can go Forums, Blogs, Support Cases, Knowledge Articles and Ideas which includes everything question asks.
upvoted 1 times
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MuhammadUllah
4 years, 7 months ago
Community portals is the correct answer
upvoted 2 times
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VijayBhat
4 years, 8 months ago
Correct answer is B only.. Customer can post ideas too on Customer Service portal
upvoted 1 times
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ZsomborSzenasi
4 years, 8 months ago
According to the Microsft MB 200 learning path: "The Ideas feature is available on the Community portal, Customer self-service portal, and the Employee self-service portal." https://docs.microsoft.com/en-gb/learn/modules/explore-portals/2-community Considering the other two requirements I would go with Customer self-service portal, but it's a tricky question
upvoted 1 times
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ESP2020
4 years, 9 months ago
The correct anser is D Community portals let users: - Forums - Blogs - Ideas - Case management - Articles (KB)
upvoted 1 times
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esangram
4 years, 10 months ago
Community
upvoted 2 times
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NorbertDsouza78
4 years, 10 months ago
From this article https://docs.microsoft.com/en-us/learn/modules/explore-portals/ I think Community is the right answer as Ideas are supported in community and not in Customer Self-Service
upvoted 1 times
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Justgo
4 years, 10 months ago
Community is the correct answer
upvoted 1 times
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upadhyay
4 years, 10 months ago
what is the correct answer,there is so much confusion
upvoted 1 times
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arishka
4 years, 10 months ago
community in exam
upvoted 1 times
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ExamDoug
4 years, 11 months ago
Dynamics tip 365 Portals Tip #26 - Ideas in the Community Portal https://www.youtube.com/watch?reload=9&v=t44SVow7DgY
upvoted 2 times
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[Removed]
4 years, 11 months ago
in exam: Community was my answer
upvoted 1 times
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Adinegi26
4 years, 11 months ago
Correct answer is B customer portal is combination of KB, blogs and comments could be so user could do all activity in single platform
upvoted 1 times
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