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Exam MB-200 topic 1 question 4 discussion

Actual exam question from Microsoft's MB-200

Question #: 4
Topic #: 1

You are a Dynamics 365 for Customer Service system administrator.
You need to implement a Dynamics 365 portal that allows customers to perform the following tasks:
✑ Post product experience information to forums.
✑ Enter issues in an online support center.
Enter ideas for future products.

Which type of portal should you implement?

A. Partner
B. Customer Self-Service
C. Employee Self-Service
D. Community
E. Custom

Show Suggested Answer

Suggested Answer: B 🗳️

by vens at Sept. 3, 2019, 3:28 p.m.

Comments

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vens

Highly Voted 5 years, 10 months ago

You cannot enter ideas into Customer portal. Correct answer is Community portal. reference: https://docs.microsoft.com/en-us/learn/modules/configure-dynamics-365-portals/1-selecting-dynamics-365-starter-portal

upvoted 44 times

Percy913

4 years, 7 months ago

The Ideas feature is available on the Community portal, Customer self-service portal, and the Employee self-service portal.

upvoted 1 times

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mgharably

Highly Voted 5 years, 9 months ago

the right answer is: Community

upvoted 14 times

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raajanandini

Most Recent 4 years, 6 months ago

it is clearly mentioned that ideas available in only Community Portal as per MS learning path. Please check 'Portal features' section of learning path https://docs.microsoft.com/en-gb/learn/modules/explore-portals/1-introduction

upvoted 3 times

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msom

4 years, 7 months ago

What is the final correct answer, Please let us know

upvoted 1 times

sgupta1985

4 years, 7 months ago

I am also very confused reading above comments. Going through the docs, it seems the community is the correct answer. I would have used that as my answer.

upvoted 1 times

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BurkyWalking

4 years, 8 months ago

I believe the correct answer is Community Portal according to https://docs.microsoft.com/en-us/learn/modules/explore-portals/2-community. It shows that, from the community portal one can go Forums, Blogs, Support Cases, Knowledge Articles and Ideas which includes everything question asks.

upvoted 1 times

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MuhammadUllah

4 years, 9 months ago

Community portals is the correct answer

upvoted 2 times

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VijayBhat

4 years, 9 months ago

Correct answer is B only.. Customer can post ideas too on Customer Service portal

upvoted 1 times

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ZsomborSzenasi

4 years, 10 months ago

According to the Microsft MB 200 learning path: "The Ideas feature is available on the Community portal, Customer self-service portal, and the Employee self-service portal." https://docs.microsoft.com/en-gb/learn/modules/explore-portals/2-community Considering the other two requirements I would go with Customer self-service portal, but it's a tricky question

upvoted 1 times

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ESP2020

4 years, 10 months ago

The correct anser is D Community portals let users: - Forums - Blogs - Ideas - Case management - Articles (KB)

upvoted 1 times

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esangram

4 years, 12 months ago

Community

upvoted 2 times

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NorbertDsouza78

4 years, 12 months ago

From this article https://docs.microsoft.com/en-us/learn/modules/explore-portals/ I think Community is the right answer as Ideas are supported in community and not in Customer Self-Service

upvoted 1 times

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