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Exam MB-200 topic 2 question 15 discussion

Actual exam question from Microsoft's MB-200

Question #: 15
Topic #: 2

HOTSPOT -
You set up a new instance of Dynamics 365 for Customer Service.
Users report a variety of issues working with cases on mobile devices.
You need to configure the mobile app to be able to view cases.
NOTE: Each correct selection is worth one point.
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Suggested Answer:

by D365V at Sept. 4, 2019, 1 p.m.

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D365V

Highly Voted 5 years, 9 months ago

Answers are incorrect. If able to login but not see cases, Case entity needs enable for mobile checked. If user unable to login to mobile, they need security role which includes Dynamics 365 for mobile privilege - https://docs.microsoft.com/en-us/dynamics365/customer-engagement/mobile-app/set-up-dynamics-365-for-phones-and-dynamics-365-for-tablets

upvoted 62 times

brunotw

5 years ago

You are right, those are not the options marked as correct though.

upvoted 1 times

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FahadShaikh

Highly Voted 5 years, 6 months ago

Agreed to D365V: 1. User is able to login but can't see Case Records --> "Configure Mobile Settings on Case Entity Level" 2. Second is correct. 3. User reports that they cannot access the system from Dynamics 365 mobile app --> Configure a security role in the mobile permission set of the appropriate user

upvoted 38 times

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logeeMB200

Most Recent 4 years, 6 months ago

not able to verify if answers are CBA or ABC?

upvoted 1 times

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mk_dyn365

4 years, 10 months ago

Hi Everyone, can anyone confirm the right answer whether it is a,b,c or c,b,a. I have to take the exam. After reading this discussion I am confused.Please help

upvoted 1 times

jyotyada

4 years, 10 months ago

Its a,b,c

upvoted 1 times

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brunotw

5 years ago

Answers are wrong to me. [Users report that they canno access the system from the dynamics 365 mobile app] it has nothing to do with [Configure mobile setting set at the case entity level]. It should be: 1 > 1 2 > 2 3 > 3

upvoted 4 times

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arishka

5 years ago

in exam

upvoted 1 times

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[Removed]

5 years ago

in exam

upvoted 1 times

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Adinegi26

5 years ago

Answers are correct Bcz user can see case entity but cant access records—so security role Form User cant see system means its configuration setting issue on mobile

upvoted 1 times

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Ameen

5 years, 1 month ago

In exam

upvoted 1 times

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cch999

5 years, 2 months ago

on the exam

upvoted 1 times

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ned

5 years, 5 months ago

1 - a 2 - b 3 - c

upvoted 12 times

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asdadwww

5 years, 5 months ago

The answer is correct. 1. Means users can access case entity but records : Security role limitations 2. Correct, there is no doubt 3. It mentions cannot see system from Mobile App, means users' role can access mobile App, but not able to see the system (inclined means Case entity), so the Case entity is not enabled for Mobile App. So it is Configure Mobile Setting on Case entity Level.

upvoted 1 times

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FahadShaikh

5 years, 6 months ago

FYI - I saw this question in the exam.

upvoted 3 times

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[Removed]

5 years, 7 months ago

Answers are incorrect.. I agree the D365V’s answers

upvoted 2 times

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