Exam MS-900 topic 1 question 332 discussion

Actual exam question from Microsoft's MS-900

Question #: 332
Topic #: 1

DRAG DROP -
Your company uses Microsoft 365 with a business support plan.
You need to identify Service Level Agreements (SLAs) from Microsoft for the support plan.
What response can you expect for each event type? To answer, drag the appropriate responses to the correct event types. Each response may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Show Suggested Answer

Suggested Answer:

Reference:
https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/support

by gogok at March 20, 2021, 8:41 a.m.

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wando5000

Highly Voted 2 years, 11 months ago

Answer is correct Note that the event categories appear to have been renamed to; Critical (Sev A), High (Sev B) and Medium (Sev C) And the 3 subscription types are; - 'Business' (basic, standard, premium and 365 Apps) - 'All MS365 and Office365'; Education (A), Enterprise (E), Frontline (F) and Government (G) - 'Elevated support options'

upvoted 5 times

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NoursBear

Most Recent 1 year, 2 months ago

Link no longer correct. Here is the link from way back machine: https://web.archive.org/web/20210419040246/https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/support

upvoted 2 times

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Nazz1977

1 year, 3 months ago

Critical - Response time: one hour High - Response time: next day Medium - Response time: no commitment

upvoted 4 times

Lotro

8 months, 2 weeks ago

For 'Business' (basic, standard, premium and 365 Apps) High and Medium have a Response time: no commitment. According to: https://web.archive.org/web/20210419040246/https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/support

upvoted 1 times

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Samplex

1 year, 10 months ago

in exam 03/08/2023

upvoted 3 times

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syu31svc

3 years, 11 months ago

https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/support Table under Technical support initial response times section supports the answer

upvoted 4 times

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Arquero1977

4 years ago

is correct

upvoted 1 times

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gogok

4 years, 2 months ago

https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/support

upvoted 4 times

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