Exam MS-900 topic 1 question 287 discussion

Actual exam question from Microsoft's MS-900

Question #: 287
Topic #: 1

You are the Microsoft 365 administrator for a company.
A user experiences an issue with SharePoint Online.
You need to resolve the issue.
Which two options can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Go to the SharePoint admin center and create a support request.
B. Contact Microsoft technical support by telephone.
C. Create a new service request from the Microsoft 365 admin center.
D. Create a service request from the SharePoint portal.

Show Suggested Answer

Suggested Answer: BC 🗳️
Reference:
https://www.thewindowsclub.com/microsoft-support-chat-phone-number https://blogs.technet.microsoft.com/praveenkumar/2013/07/17/how-to-create-service-requests-to-contact-office-365-support/

by TMW at April 2, 2021, 8:14 p.m.

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TMW

Highly Voted 3 years, 9 months ago

"Support is available both online through the Microsoft 365 admin center and by telephone" https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/support

upvoted 17 times

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aneupa

Most Recent 3 weeks, 6 days ago

Selected Answer: AC

The correct answers are: A. Go to the SharePoint admin center and create a support request C. Create a new service request from the Microsoft 365 admin center Here's why: A. SharePoint admin center: Admins can access the SharePoint admin center to manage site collections and submit support requests directly related to SharePoint Online issues. C. Microsoft 365 admin center: This is the central hub for managing all Microsoft 365 services, including creating service requests for SharePoint Online. Why not the others? B. Contact Microsoft technical support by telephone: While technically possible, it's not the standard or recommended method for Microsoft 365 admins. Microsoft encourages using the admin center for support requests.

upvoted 1 times

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