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Exam MB-910 topic 1 question 44 discussion

Actual exam question from Microsoft's MB-910

Question #: 44
Topic #: 1

HOTSPOT -
A customer plans to use knowledge articles to share information as cases are resolved.
For each of the following statement, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

Show Suggested Answer

Suggested Answer:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-knowledge-article

by Vinny_Die at May 1, 2021, 9:43 a.m.

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Mosal_39

Highly Voted 3 years, 1 month ago

Articles are only visible after publishing. All correct answers.

upvoted 10 times

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nrading

Highly Voted 2 years, 4 months ago

knowledge articles require a review and approval prior to publishing. this is part of quality control and makes perfect sense. the rest are true

upvoted 7 times

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orionduo

Most Recent 8 months, 4 weeks ago

the second one is wrong Knowledge articles undergo a review and approval process before they become available to others, even after an agent creates and saves them

upvoted 1 times

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EReb

1 year, 4 months ago

In the Expiration Date field, select a date and time when you want the published article to expire. Expired articles are no longer available in searches. If you’ve set an expiration date, in the Expiration Status field, select the status the knowledge article should be set to after it expires.

upvoted 2 times

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cormorant

2 years, 2 months ago

creating and saving an article doesn't mean it's automatically available to everyone. it's necessary to publish it as well

upvoted 2 times

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ImiJonesh

2 years, 2 months ago

In Exam 24 Sept 2022

upvoted 2 times

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fmontez

2 years, 2 months ago

In exam 15/09. Correct as explained below

upvoted 2 times

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Drchattss

2 years, 3 months ago

13/08.....TEST

upvoted 2 times

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szl0144

2 years, 5 months ago

all correct

upvoted 1 times

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bilalmaqsood

2 years, 10 months ago

All correct. I think knowledge articles also require approval to publish

upvoted 3 times

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mm902

2 years, 10 months ago

Correct

upvoted 1 times

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Vinny_Die

3 years, 7 months ago

Here the link for knowledge articles with start and end Date: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-knowledge-article#schedule-or-publish-an-article

upvoted 2 times

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