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Exam MB-200 topic 6 question 24 discussion

Actual exam question from Microsoft's MB-200
Question #: 24
Topic #: 6
[All MB-200 Questions]

DRAG DROP -
You are a Dynamics 365 for Customer Service administrator.
You identify the following issues:
✑ Remote sales team members report that they cannot access the latest data on commuters, phones, and tablets.
✑ Help desk team members must be able to access all inbound emails from multiple queues in a single queue.
You need to resolve the issues.
Which options should you configure? To answer, drag the appropriate security methods to the correct teams. Each security method may be used once, more than once.
NOTE: Each correct selection is worth one point.
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Petr
Highly Voted 5 years, 5 months ago
I think it's None (the users really need to access just D365) Forward Mailbox (getting notifications from multiple mailboxes)
upvoted 26 times
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Muderiz
Highly Voted 5 years, 4 months ago
The right answers are : 1. Server-side synchronization , because they can not see updated data, which means they are not synchronized 2. Forward mailbox- because all Emails need to be in a single queue 2 Forward m
upvoted 10 times
khanbaba
5 years, 2 months ago
Server side sync is only for email, contacts and activities.
upvoted 6 times
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shabshab
Most Recent 4 years, 3 months ago
I know most Upvotes for Q1 - None, Q2 - Forward mailboxes. First Paragraph in Reference: https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/server-side-synchronization indicates the answer for Q1 - by MS: "Server-side synchronization is the preferred option for organizations with users who run Dynamics 365 Customer Engagement (on-premises) in a web browser or on a mobile device, such as a tablet or smartphone. " I would go with the presented solution answers: Q1- Remote sales team - SSS Q2 - Help Desk Team - Forward mailboxes
upvoted 2 times
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Mobellezza
4 years, 7 months ago
For me the answer would be : None Forward Mailbox
upvoted 2 times
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enaw
4 years, 8 months ago
Dynamics 365 for outlook Server-side-sync
upvoted 1 times
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Justgo
4 years, 10 months ago
first one is None since its a remote access issue most Likely its a VPN problem
upvoted 1 times
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chrisch
4 years, 10 months ago
None forward mailbox
upvoted 2 times
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jyotyada
4 years, 10 months ago
1. Dynamics 365 for Outlook (assuming remote sales team would have outlook but no access to CRM dynamics) 2. Forward Mailbox
upvoted 1 times
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AneeG
5 years ago
Was in my exam, I selected 1.Server-side and 2.Outlook
upvoted 1 times
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arishka
5 years ago
in exam
upvoted 1 times
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Vipy
5 years ago
I Think Answer is None Forward Mailbox
upvoted 6 times
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esousa
5 years, 1 month ago
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/server-side-synchronization
upvoted 1 times
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Ayeenm
5 years, 4 months ago
in exam
upvoted 2 times
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Stasy
5 years, 5 months ago
Can anybody find the right answer?
upvoted 3 times
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RodrigoCristo
5 years, 5 months ago
In my opinion the correct answers are: - Server-side synchronization - None
upvoted 1 times
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imarobot1
5 years, 5 months ago
Why is the second answer forward mailbox?
upvoted 2 times
GirishK
5 years, 5 months ago
Because the requirement is "Help desk team members must be able to access all inbound emails from multiple queues in a single queue." Note here that they need all emails in a single queue, hence all inbound emails to be forwarded to a single queue.
upvoted 9 times
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FahadShaikh
5 years, 6 months ago
So what is the correct answer?
upvoted 2 times
KAL18
5 years, 6 months ago
May be "None"? That's why it's an option :D
upvoted 5 times
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SoMuchConfusion
5 years, 6 months ago
Really hard to say for the remote sales team. Phones and Tablets might suggest they are using the mobile app and possibly offline? If they're using it offline then you can't really help them to get the latest data until they go back online so the answer would be none. But it also says on "commuters" (which I presume is a typo of "computers") alongside phones and tablets. If they're remote and can't get the latest info via a computer browser, I'm not sure what would help them!!! I'm not sure what the answer is and hope to not encounter this question on my exam!
upvoted 9 times
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