Exam MS-700 topic 4 question 9 discussion

Attendant routing rings all agents in the queue at the same time. The first call agent to pick up the call gets the call. Serial routing rings all call agents one by one in the order specified in the Call agents list. If an agent dismisses or does not pick up a call, the call will ring the next agent and will try all agents until it is picked up or times out. Round robin balances the routing of incoming calls so that each call agent gets the same number of calls from the queue. This may be desirable in an inbound sales environment to assure equal opportunity among all the call agents. Longest idle routes each call to the agent who has been idle the longest time. An agent is considered idle if their presence state is Available or if their presence state has been Away for less than 10 minutes. Agents whose presence state has been Away for more than 10 minutes are not considered idle and will not be eligible to receive calls until they change their presence to Available.

Answer is Correct Attendant routing is first call in the queue rings all agents at the same time (Simultaneously) Round robin - routing of incoming calls is balance so that each call gets the same numbers of call from the queue.