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Exam PL-200 topic 2 question 9 discussion

Actual exam question from Microsoft's PL-200

Question #: 9
Topic #: 2

HOTSPOT -
You are a Dynamics 365 Customer Service administrator.
A user must be able to view system posts and activities in a dashboard.
You need to create the dashboard for the user.
Which components should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Show Suggested Answer

Suggested Answer:

Box 1: Timeline -
The timeline helps agents see all customer interaction history across channels, personnel, and the support lifecycle. The timeline is used across Dynamics 365 applications to capture activities like notes, appointments, emails, tasks, and more, to ensure that all interactions with the customer are tracked and visible over time. Agents use the timeline to quickly catch up on all of the latest activity details with the customer to provide the most personalized support experience.

Box 2: Lists -
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-admin

by cron0001 at June 2, 2021, 10:52 p.m.

Comments

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RazielLycas

Highly Voted 2 years, 8 months ago

for the god sake may examptopics admins remove the outdated or deprecated questions? in PL-200 are there still Dynamics questions?

upvoted 17 times

charles879987

2 years, 3 months ago

Not on Exam May 2023

upvoted 2 times

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Atti

Highly Voted 3 years, 1 month ago

Timeline & Lists = Correct

upvoted 11 times

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4443f01

Most Recent 10 months, 1 week ago

PLEASE REMOVE USELESS QUESTIONS NOT RELEVANT IN 2024

upvoted 1 times

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Ikhalil

2 years, 4 months ago

Correct Timeline and Lists

upvoted 1 times

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Sujadocs

2 years, 11 months ago

This question was NOT part of the exam in Aug 2022

upvoted 5 times

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Libanias

3 years, 2 months ago

In exam 29/05/2022

upvoted 4 times

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martynlesbirel

3 years, 3 months ago

Box 2 says lists and gives a url for a Microsoft page. Go to that page and it's all about configuring the timeline. Search for the word lists and it's not mentioned. What is the explanation for lists ?

upvoted 4 times

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jkaur

3 years, 5 months ago

correct

upvoted 3 times

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burntsecondary

3 years, 7 months ago

This answer is correct, I needed to do some research on Timelines for dashboards. Even though timelines are limited on a dashboard they can display a users Activities and Posts. https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-admin#configure-dashboard-timelines Since the second option does not include Timeline as an option, a list/view of that users Activities would be easy to do on a dashboard.

upvoted 4 times

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Daniel12345

3 years, 11 months ago

What is meant with Lists?

upvoted 2 times

killuah0190

3 years, 10 months ago

Lists are table views in the context of an dashboard.

upvoted 7 times

MrEz

1 year, 7 months ago

Interesting. So 'list' is not the entity list but common parlor for what CRM professionals refer in technical language to as 'view', 'advanced find view' or entity 'userquery'(sql for CDS), 'savedquery' (fetchxml). Quite picky for so many names addressing the very same object.

upvoted 1 times

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