Exam MS-600 topic 4 question 7 discussion

Actual exam question from Microsoft's MS-600

Question #: 7
Topic #: 4

You are developing a Microsoft Teams application for a support staff.
Within a conversation between the support staff, you want the staff to look up support ticket IDs from a list without opening the ticketing system.
Which feature should the application include?

A. a bot
B. a connector
C. a messaging extension
D. a tab

Show Suggested Answer

Suggested Answer: C 🗳️
Messaging extensions allow users to interact with your web service through buttons and forms in the Microsoft Teams client. They can search, or initiate actions, in an external system from the compose message area, the command box, or directly from a message. You can then send the results of that interaction back to the Microsoft Teams client, typically in the form of a richly formatted card.
Reference:
https://docs.microsoft.com/en-us/microsoftteams/platform/messaging-extensions/what-are-messaging-extensions

by youb at Aug. 22, 2021, 11:59 a.m.

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meghvasavada

Highly Voted 9 months, 2 weeks ago

Messasing Extension is correct since you can use search based extensions to let user search from an external system and then present the result as a response

upvoted 7 times

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youb

Highly Voted 9 months, 4 weeks ago

For me it should be a tab. A tab can have the webpage of the ticketing system embedded with look functionalities inside. The guy would not "directly" open the ticketing system and still be on his teams.

upvoted 5 times

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PaPaTee

Most Recent 9 months, 3 weeks ago

I think it's a bot.

upvoted 1 times

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