ExamTopics Logo
Mail Us[email protected]
Menu
Microsoft Discussions
exam questions

Exam CSCP All Questions

View all questions & answers for the CSCP exam
Go to Exam

Exam PL-900 topic 1 question 195 discussion

Actual exam question from APICS's CSCP
Question #: 195
Topic #: 1
[All CSCP Questions]

You create a Power Virtual Agents chatbot for a company.
The management wants to learn about the effectiveness of the chatbot.
You need to identify the percentage of customers who stop responding to prompts from the chatbot.
Which report should you view?

  • A. Customer satisfaction
  • B. Engagement over time
  • C. Escalation rate drivers
  • D. Session outcomes over time
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️
by belha at Aug. 26, 2021, 3:23 p.m.

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
Submit Cancel
GianSorrentino
Highly Voted 2 years, 8 months ago
D is the right one : The Session outcomes over time chart shows you the daily resolution rate, escalation rate, and abandon rate over the specified time period. The daily rate of abandoned sessions. An abandoned session is an engaged session that is neither resolved nor escalated after one hour from the beginning of the session. https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-summary-teams#engagement-over-time-chart
upvoted 35 times
...
ciuri
Highly Voted 2 years, 7 months ago
I think it's D
upvoted 9 times
...
Moiz1031
Most Recent 9 months, 3 weeks ago
Selected Answer: D
The Session outcomes over time chart provides a graphical view of the daily resolution rate, escalation rate, and abandon rate over the specified time period.
upvoted 1 times
...
noorms
1 year, 1 month ago
The report that you should view to identify the percentage of customers who stop responding to prompts from the chatbot is "Session outcomes over time." This report provides insights into the outcome of chatbot sessions, including completed sessions, abandoned sessions, and timed-out sessions. By analyzing this report, you can determine the effectiveness of the chatbot and identify any issues where customers may be stopping responding to prompts from the chatbot.
upvoted 1 times
...
AZ_Guru_Wannabe
1 year, 2 months ago
Selected Answer: D
D. Session outcomes over time Management wants to track customers who "stop responding to prompts." This is called the Abandon rate (The percentage of engaged sessions that were abandoned.) This is tracked in "Session outcomes over time chart" "The Session outcomes over time chart provides a graphical view of the daily resolution rate, escalation rate, and ABANDON rate over the specified time period." https://learn.microsoft.com/en-us/power-virtual-agents/analytics-summary
upvoted 3 times
...
SHNH
1 year, 2 months ago
The Abandon rate drivers chart displays topics in order of their impact on the abandon rate over the specified time period. No point looking at engagement when the question specifies the opposite.
upvoted 1 times
...
jellybiscuit
1 year, 8 months ago
Selected Answer: A
Customer satisfaction All the relevant rates are there. That's where I would go. https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-csat-teams
upvoted 2 times
jellybiscuit
1 year, 8 months ago
After further thinking... D could be right. Vague question. For example, if you're thinking about summary charts, then "abandon rate" is definitely the right answer because "customer satisfaction" would be referring to the CSAT score - which is measuring just survey results. I would still use the customer satisfaction page, but I'm not certain if A or D is the answer they're wanting here.
upvoted 1 times
...
...
pgchand
1 year, 10 months ago
Selected Answer: D
Question(Stop responding to prompts from bot) means and referring to "abandoned sessions" Hence this covers in Session outcomes over time.
upvoted 1 times
...
RRJMkNxo
1 year, 11 months ago
Selected Answer: D
D is the right one choice.
upvoted 1 times
...
mk_dyn365
1 year, 11 months ago
The answer should be B. What is an unengaged session, a session with a prompt (the very first time when we open the page) and don't respond to it. The moment we type in the session it will get in the category of engaged and then it will be either resolved , escalated or abandoned state.
upvoted 2 times
...
DeVries
1 year, 11 months ago
Selected Answer: D
Session outcomes over time chart provides the most relevant data for this story https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-summary-teams#session-outcomes-over-time-chart
upvoted 1 times
...
Muthue
1 year, 11 months ago
B is the right one: Unengaged - The daily number of unengaged sessions. https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-summary-teams#engagement-over-time-chart
upvoted 2 times
...
td360
2 years, 2 months ago
Selected Answer: D
D is my choice https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-summary-teams#engagement-over-time-chart
upvoted 1 times
...
BBBM
2 years, 3 months ago
Selected Answer: D
Was just looking at the actual screen. - Engagement over time is definitely NOT the answer. It just shows "graphical view of the number of engaged and unengaged sessions over time". if the customer "stops" responding to prompts, these would still be classified as engaged. - Customer Satisfaction tab doesn't have abandon rates on it therefore unlikely to the answer. Escalation rate drivers is irrelevant to the requirement since question doesn't ask for escalations. That leaves Session Outcomes over Time. This is actually a chart name on the analytics screen which shows 3 percentages, Resolved - Escalated - Abandoned. If you ask me D is the correct answer.
upvoted 2 times
...
angelika_az
2 years, 8 months ago
the answer is good https://docs.microsoft.com/en-us/power-virtual-agents/analytics-overview
upvoted 5 times
piotrxj
2 years, 5 months ago
D is correct: Session outcomes over time chart The Session outcomes over time chart shows you the daily resolution rate, escalation rate, and abandon rate over the specified time period. SESSION OUTCOMES OVER TIME CHART Description Details Resolved The daily rate of resolved sessions. A resolved session is an engaged session in which the user receives an end-of-conversation survey that asks the question "Did that answer your question?" and the user either does not respond or responds Yes. Escalated The daily rate of escalated sessions. An escalated session is an engaged session that is escalated to a human agent. Abandoned The daily rate of abandoned sessions. An abandoned session is an engaged session that is neither resolved nor escalated after one hour from the beginning of the session.
upvoted 1 times
Shubhang_1886
2 years, 4 months ago
plzz read the question properly. It clearly asks about determing the percentage of uengaged sessions
upvoted 3 times
...
...
...
SW85
2 years, 8 months ago
A) Customer Satisfaction - this is the name of the report found under the Analytics tab in the PVA authoring studio and contains most of the charts that are suggested as the other answers.
upvoted 4 times
...
Anuki
2 years, 8 months ago
I think it is B.
upvoted 3 times
...
Load full discussion...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel
exam
Someone Bought Contributor Access for:
SY0-701
London, 1 minute ago