Exam PL-900 All Questions

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Exam PL-900 topic 1 question 51 discussion

Actual exam question from Microsoft's PL-900

Question #: 51
Topic #: 1

HOTSPOT -
Your company wants to create a help desk system and implement Dynamics 365 Customer Service.
The company has the following requirements:
✑ Provide an application to allow support team staff to chat live with a customer.
✑ Automatically import data from a Microsoft Excel spreadsheet once a day.
✑ Provide a chatbot that can assist customers who need support.
You need to determine which applications to use to meet the requirements.
Which applications should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Show Suggested Answer

Suggested Answer:

Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents
A 10-step Guide to Excel Automation using Power Automate Desktop | by Utkarsh Shahdeo | Medium

by RVS1995 at Aug. 31, 2021, 2:43 p.m.

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RVS1995

Highly Voted 2 years, 9 months ago

Correct!

upvoted 32 times

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bigelmo_elmo

Most Recent 11 months, 1 week ago

very predictable questions.

upvoted 3 times

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Eltooth

1 year, 6 months ago

1. Both PowerAutomate and PBI can run a schedule to import data from an Excel s/sheet on a regular basis into a dataset. However question (loosely) mentions Dynamics requirements, therefore will presume they want you to import excel data into D365. Using Power Automate. Virtual agents takes care of Q2

upvoted 4 times

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AnetaK

1 year, 11 months ago

Why not PBI in the second?

upvoted 2 times

AnetaK

1 year, 11 months ago

I mean in the first.

upvoted 2 times

LouStar2

1 year, 10 months ago

Because PBI is for visualising data. Importing data on a schedule (once a day) is a task for Power Automate

upvoted 5 times

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ealcober

1 year, 12 months ago

checked by exam experts? really?

upvoted 1 times

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jor_sa

2 years, 3 months ago

For First Question. Power BI. You can refresh data on daily basis

upvoted 3 times

D3COD3R

1 year, 10 months ago

It's Power Automate, automation on schedule. Power BI is for insights and visualization

upvoted 2 times

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ArshiyaT

2 years, 5 months ago

Which application can we use for the first part tho ? "Provide an application to allow support team staff to chat live with a customer"

upvoted 1 times

BBBM

2 years, 4 months ago

"Omnichannel for Customer Service"

upvoted 2 times

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AmbitiousLearner

2 years, 5 months ago

The question also includes this part, which is not shown under the question: "Provide an application to allow support team staff to chat live with a customer." Is this also meant to be Chatbots?

upvoted 4 times

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