Exam MB-910 topic 1 question 39 discussion

Actual exam question from Microsoft's MB-910

Question #: 39
Topic #: 1

You manage a call center for a company that uses Dynamics 365 Customer Service.
The call center's customer service manager wants to renew all expired entitlements to increase the duration of entitlements from six months to one year.
You need to help the customer service manager make the changes.
Which status indicates that an entitlement must be renewed?

A. Draft
B. Waiting
C. Active
D. Canceled

Show Suggested Answer

Suggested Answer: D 🗳️

by powerplatformstar at Sept. 2, 2021, 5:39 p.m.

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TheMaty

1 month, 2 weeks ago

Selected Answer: D

To renew a canceled or expired entitlement, open the entitlement, and then on the command bar, select Renew. A new entitlement will be created, and its status is set to "Draft", while the canceled or expired entitlement will remain as is. https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/create-entitlement-define-support-terms-customer

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Mattt

4 months ago

Selected Answer: B

Waiting status indicates that the entitlement has expired and is waiting for renewal.

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ceejaybee

10 months, 2 weeks ago

Selected Answer: D

D, existing entitlement is cancelled, as the expiry date has already passed

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pgchand

10 months, 2 weeks ago

D, To renew a canceled or expired entitlement, open the entitlement, and then on the command bar, select Renew.

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powerplatformstar

1 year, 8 months ago

yes thats correct.

upvoted 1 times

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Exam MB-910 topic 1 question 39 discussion

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TheMaty

Mattt

ceejaybee

pgchand

powerplatformstar

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