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Exam MS-700 topic 1 question 7 discussion

Actual exam question from Microsoft's MS-700

Question #: 7
Topic #: 1

You work as a Systems Administrator for your company. The company has a subscription to Microsoft 365.
All users in your company have a Microsoft 365 E5 license.
A user named User1 has the Microsoft Teams desktop client on his Windows 10 client computer.
User1 reports several problems when using Microsoft Teams.
You need to view the debug logs on User1's computer.
Which of the following actions should you perform to generate the debug logs?

A. Press the following key combination: Ctrl+Alt+Shift+1.
B. Right click on the Teams icon and select Get Logs.
C. Use Windows Event Viewer and browse to the Application Log.
D. Run a Usage report in the Teams admin center.

Show Suggested Answer

Suggested Answer: A 🗳️

by Davidchercm at Sept. 24, 2021, 7:15 a.m.

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julioglez88

Highly Voted 3 years, 3 months ago

This question could be confusing considering that we have two options to get client logs. One is clicking the MS Teams icon in the system tray and select "Get logs" (this works for MacOS and Windows). In another hand we have the option to press (in windows) CTRL + Alt + Shift + 1. (In MacOS) Option + Command + Shift + 1. In the question is not specifiying the Teams in the icon system try and either the operative system. In my opinion both answer A and B should be correct. I have to choose one, I will select the A, because the exam is for an MS Teams admin role which means you know more details to get the information.

upvoted 11 times

Jahbyke1

3 years, 2 months ago

Desktop and media logs are required only by MS support. These 2 requires getting logs through system tray MS Teams icon. Debug is gotten through the keyboard combinations

upvoted 2 times

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Jahbyke1

3 years, 2 months ago

Yes, there are two ways. But the specifically asked to view "debug logs". So the keyboards shortcut is most appropriate answer.

upvoted 2 times

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Davidchercm

Highly Voted 3 years, 4 months ago

answer is correct. :https://docs.microsoft.com/en-us/microsoftteams/log-files

upvoted 6 times

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spektrum1988

Most Recent 10 months, 4 weeks ago

A and B seem to do the exact same thing. Exact same log files are generated.

upvoted 1 times

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Larry23

1 year, 6 months ago

A and B literally do they exact same thing. I just tested this, and both methods download a folder named MSTeams Diagnostics Log with the date and time. The folder contains three folders named Desktop, Meeting, Web. They all contain the exact same files.. We all can test this within 2 minutes ourselves if you have Teams installed.

upvoted 2 times

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JOates1993

2 years ago

The correct answer should be... Press the following key combination: Ctrl+Alt+Shift+1 whilst in the TEAMS App

upvoted 3 times

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ShinoIgarashi

2 years, 3 months ago

Answer is correct. Mr Nel and Mr Moseki, please note.

upvoted 1 times

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alex53

2 years, 4 months ago

Answer is A

upvoted 1 times

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Targeter82

2 years, 4 months ago

Selected Answer: A

Now this one got me, but as the wording "Get Logs" is wrong here when using right click on the Teams tray icon, answer "A" seems to be the best choice.

upvoted 1 times

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ParagDeshmukh

2 years, 9 months ago

Selected Answer: A

Ctrl+Alt+Shift+1.

upvoted 1 times

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Tommo

2 years, 12 months ago

Selected Answer: A

This is the correct answer. The keyboard shortcut works for me after testing.

upvoted 1 times

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dge888

3 years, 1 month ago

Selected Answer: A

The Answer is A because the wording in Answer B should be clicking the MS Teams icon in the system tray and select "Collect Support files"

upvoted 3 times

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rohitmedi

3 years, 2 months ago

Answer is correct...

upvoted 1 times

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TKhan2021

3 years, 4 months ago

As per Microsoft "To collect logs for Browser and Windows: Keyboard shortcut: Ctrl + Alt + Shift + 1". It doesn't work for me. Rather clicking on Teams icon and click on "Get Logs" works. The files will be available in %userprofile%\Downloads

upvoted 2 times

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