Exam MS-700 topic 1 question 36 discussion

You can't do 4 unique greetings on 1 IVR. You can do 3. In hours, out of hours and Holidays. You would need a second IVR for a unique weekend greeting. This should be B

I think that the answer is B. The AA can have greetings for on-hours, off hours, and holidays, bit I'm not sure weekends can be configured as separate off-hours times. Check out the video on the page around the 5 minute mark: https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant

I'm pretty sure its "A", you just need one AA to add Call flow greetings, Holiday Greetings, and After greetings. You don't need two AA unless you are routing it. It only specifically tells about Greetings only.

To meet the specified requirements, you’ll need two auto attendants. Let me explain why: Office Hours Greeting: You can configure one auto attendant to handle calls during office hours (Monday to Friday, 09:00 to 17:00). This auto attendant will play the appropriate greeting and route calls accordingly. Outside Office Hours, Weekends, and Holidays Greeting: For the remaining scenarios (outside office hours, weekends, and national holidays), you can set up a second auto attendant. This way, you’ll have a total of two unique greetings—one for office hours and another for non-office hours. Remember that auto attendants allow callers to navigate a menu system and direct their calls to the right department, person, or other destinations within your organization1. Additionally, each auto attendant can have up to 15 authorized users2. So, the correct answer is B. 2 auto attendants.

"You can set different incoming call-handling options and greetings for after-hours." Reference link: https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant?tabs=call-flow

I agree with Tom Deacon.

A - I configure for christmas and for holidays in submenu call flows during holidays with two idfferent greeting ;)

A is the correct answer

1 is enough, I just configured it in lab. You can have multiple Holiday days inside a Holiday so you can put the 106 or so Saturday and Sundays in the "weekend" holiday and assign that a unique greeting. Having said that, I doubt that is what Microsoft would want you to do. With 2 you can check for weekend 1st, then redirect to a second AA to do the 3 other requirements. Has anyone seen this question on a test? It seems like one thy would have removed after many disputes.

You need 2. If it wasn't unique announcement requested by the question then 1 would have been sufficient. Single AA can't have the weekend announcement separate bcz it consider it as after working hours.

A is enough

You can do all these in 1 auto-attendant.

You can add all 4 requirement using single AA,

need 2 with 1 its not possible

One auto attendant

1 AA is correct. Business hours can be set with breaks in time during the day, and all of the hours that aren't set as business hours are considered after-hours. If you have business hours set up, you also need to set up a call flow for after business hours: greetings after hours. Lastly, on the same AA, you could setup Holiday. https://learn.microsoft.com/en-US/microsoftteams/create-a-phone-system-auto-attendant?tabs=after-hours#step-3-set-up-call-flow-for-after-hours-optional

A is correct. You can create the Auto attendant from Teams Admin Center and you can set Business Hours and Holiday Call Settings in the same Auto attendant. https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant?tabs=general-info