Exam MB-240 topic 1 question 17 discussion

As per https://www.powerobjects.com/guides/powersms/ the order is 1. Setup a twilio Account 2. Obtain Phone Numbers 3. Generate account SID and authentication token 4. Install a Twilio-managed solution 5. Configure SMS and IVR solution

Ref Link - URL: https://www.microsoft.com/en-us/download/confirmation.aspx?id=53586 Check - Twilio Integration Guide 1.Setup Twilio Account 2.Generate account SID and authentication token 3.Obtain Phone Numbers 4.Install a Twilio-managed solution 5.Configure SMS and IVR solution

to configure an SMS Channel: Set up Twilio account Generate account SID and Authentication Token Get phone number Add ms dynamics link to twilio, post and get (callback) Get phone number Set up channels in CRM with IVR workflows and such (phone number) SID/auth token. https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/configure-sms-channel-twilio for omnichannel customer service you now have direct phone call integration without twilio needed. and no solution from twilio to be installed. i was confused as i needed to add a phone number to open twilio. so i thought get phone number was the first prior opening twilio. though you need to "Obtain a TWILIO phone number", to be very explicit.

Set up a Twilio Account Install Twilio managed solution Obtain phone numbers Configure MS flow account Configure SMS and IVR workflows.

https://alphabold.com/dynamics-365-integration-with-twilio-using-microsoft-flow/ 1. Setup a Twilio Account 2. Generate account SID and authentication token 3. Install a Twilio-managed solution 4. Obtain Phone Numbers 5. Configure SMS and IVR solution

Obtain Phone Number should be 3rd step.

Can anyone confirm which is the correct order? since am seeing multiple answers below

As per the https://us.hitachi-solutions.com/blog/dynamics-365-sms-integration-using-microsoft-flow-and-twilio/ link 1. Setup Twlio account - which covers the setup account and create the SID and PWD 2. install the Twlio solution - this is not mentioned but in the next steps we use the same in MS Flows 3. Obtain Phone numbers 4. Create a MS flow 5.Configure SMS and IVR solution

I think the order is right. Check here: https://www.powerobjects.com/guides/powersms/

Obtain phone numbers is before than install a Twilio-managed solution. As @JanM commented, if you download the installer + installation guide, in file: Twilio Integration guide.docx you can see the correct order

Please can someone provide a link to study for this topic? Thank you