Exam MB-910 topic 1 question 41 discussion

Actual exam question from Microsoft's MB-910

Question #: 41
Topic #: 1

HOTSPOT -
A company is using several Dynamics 365 applications. A customer sends an email about an issue they are having with a product during a company holiday.
The customer expects a response in 48 business hours in accordance with their service-level agreement (SLA).
You need to configure the system to ensure that the company meets SLA agreements.
Which products should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
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Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-holiday-schedule https://docs.microsoft.com/en-us/dynamics365/common-scheduler/schedule-anything-with-universal-resource-scheduling

by mongro at Nov. 16, 2021, 9:27 p.m.

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rob0707

Highly Voted 2 years, 1 month ago

"Avoid having your service level agreements (SLAs) affected when your service organization is closed by creating a holiday schedule and adding it to your service calendar." https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-holiday-schedule?tabs=customerserviceadmincenter\ "Dynamics 365 Customer Service, you can use scheduling tools to book cases to customer service reps in the right department and time zone." https://docs.microsoft.com/en-us/dynamics365/common-scheduler/schedule-anything-with-universal-resource-scheduling

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