Exam MB-910 topic 1 question 42 discussion

Actual exam question from Microsoft's MB-910

Question #: 42
Topic #: 1

HOTSPOT -
A company plans to implement Omnichannel for Customer Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

Show Suggested Answer

Suggested Answer:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot https://docs.microsoft.com/en-us/dynamics365/customer-service/oc-manage-sessions https://docs.microsoft.com/en-us/dynamics365/customer-service/monitor-conversations

by mongro at Nov. 16, 2021, 9:27 p.m.

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MoneyStacking

8 months, 2 weeks ago

Given answers are correct!

upvoted 1 times

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nrading

1 year, 10 months ago

this is right agents can indeed participate in various sessions concurrently its one of the nice things about this app. supervisor does need any invitation to view progress indeed as part of quality control it is desirable that a supervisor reviews, calls customer and approves that the proposed solution is acceptable so can be closed

upvoted 2 times

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