Exam MB-910 topic 1 question 65 discussion

Actual exam question from Microsoft's MB-910

Question #: 65
Topic #: 1

You use Dynamics 365 Field Service.
Each time a customer contacts a call center to request service, you plan to send a technician to the customer's location. You receive a service request and create a work order.
You need to identify the next step in the process.
What should you do next?

A. Adjust inventory values.
B. Schedule and dispatch the work order.
C. Generate an invoice.
D. Review and close the work order.

Show Suggested Answer

Suggested Answer: B 🗳️

by mongro at Nov. 16, 2021, 9:39 p.m.

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nailedIT

11 months, 1 week ago

Selected Answer: B

The next step in the process after creating a work order is to schedule and dispatch the work order. So, the correct answer is B. Schedule and dispatch the work order. This will ensure that a technician is assigned to the work order and dispatched to the customer’s location to provide the requested service. Is there anything else you would like to know? 😊

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