Exam MS-700 topic 4 question 27 discussion

You have a Microsoft 365 E5 subscription that has Phone System enabled for all Microsoft Teams users.
You need to configure the Phone System to meet the following requirements:
✑ Provide a virtual receptionist that connects callers to either a specific user or the help desk.
✑ Route calls to the help desk on a First in, First out (FIFO) order.
Which two resources should you create? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.