You work as a technician and receive your work assignments by using cases in Dynamics 365 Customer Service. You need to review the timeline for a case that you are managing. Which type of activity appears in the case timeline?
Available Activities in the timeline: Appointment, Email, Phone Call, Task, Booking Alert, Comment, Customer Voice Alert, Outbound Message, Session.
So the Correct Answer should be B, Task.
Entitlement is a different section which tracks the customer's entitlement of support hours.
What's displayed in a Timeline is, notes, and activities ( like phone call/email / Task ) The technical person is "receiving" a work assignment that is done by a "task" being created in D365, which can be displayed in the timeline, If the previous ( older CRM ) it was a "Service Activity" in the new one I think it will be a "Booking Task" ( If I am not wrong, BUT it should be "Task" ), Entitlement "never" show in a Timeline ( try it )
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