You have a Microsoft Teams Phone deployment that uses Direct Routing. You create a new Teams user named User1. You need to enable User1 as an agent in a call queue. What should you do first?
Be aware that many MS Docs refer to "Enterprise Voice" for Teams, which may be confusing given that the license and capability are more correctly referred to as "Phone System". Enterprise Voice was the old term used with SfB Online as well as SfB Server.
For direct routing, there is currently no other way than to use Set-CsUser -Identity [email protected] -EnterpriseVoiceEnabled $true in order to get PSTN connectivity for a user. There was a time when TAC and SfB Legacy Portal were still both in place, where you could assign an SfB User a Phone Number which also triggered enabling EV. Right now it's only PowerShell. If you try to add a user which is not EV enabled as an Agent in a CQ, TAC will display an error message saying that this user is not EV enabled. Since TAC even specifically mentions EV, I think this question is fairly clear.
FWIW, what is in PS, or even the GUI, is not definitive terminology. They often contain outdated info; e.g. there are still many references to "Lync" and "Skype" in PS even for greenfield Teams deployments. But after taking the exam, I agree with you that it is unambiguous in the exam's context. There are several instances in it that refer to "Enterprise Voice" in the exam, and it is unambiguous that it refers to voice services for Teams, not as a license granting voice capabilities for SfB (it can mean both, as I cautioned). Hope that helps folks!
In MicrosoftTeams PowerShell v3.x there now is Set-CsPhoneNumberAssignment which can be used to enable a user or assign a PhoneNumber (which also enables a User for EnterpriseVoice).
NOTE: While you need a PhoneSystem license (or as it is now called "Microsoft 365 Phone standard"), the flag on the User Object is still called EnterpriseVoice.
This enables access for this user to the PhoneSystem which is required to become an Agent in a Queue as well as to receive a PhoneNumber so that Inbound and Outbound Calls can be placed. Fun fact: A user doesn't need a number assigned (i.E. fully provisioned for Direct Routing) to be an Agent in the Queue, just EV-Enabling them is sufficient :)
Agents who receive calls from the call queues must be Enterprise Voice enabled online or on-premise users. In addition, if the call queues are using Direct Routing numbers, agents who need to conference or transfer calls also require:
An online voice routing policy assigned if the call queue uses transfer mode
An Audio Conferencing license or online voice routing policy assigned if the call queue uses conference mode
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