Exam MS-720 topic 4 question 1 discussion

Actual exam question from Microsoft's MS-720

Question #: 1
Topic #: 4

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.
Solution: You configure the call queue to use a Microsoft 365 group.
Does this meet the goal?

A. Yes
B. No

Show Suggested Answer

Suggested Answer: B 🗳️

by IgorMatic at Dec. 19, 2021, 1:39 p.m.

Comments

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Jules365

Highly Voted 3 years, 5 months ago

Passed the exam today. This question has been adjusted to assign the call queue to a Teams Channel

upvoted 16 times

covid_9

3 years, 5 months ago

Thanks Jules - I am taking the exam tomorrow any other tips ?

upvoted 1 times

Aimer1981

3 years, 5 months ago

Hey @ covid_9, I hope you passed the exam. how many questions did you receive from Examtopics? Any tips or any new questions you would like to share? thank you!

upvoted 1 times

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Mafifi

Most Recent 3 years ago

By the The channels are created as office365 Group ! so definitely A is the right answer

upvoted 1 times

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tadaaa

3 years, 4 months ago

agree a poorly worded Q and maybe they have replaced groups with Teams Channel in this context maybe they are testing whether you understand 365 Groups underpin Teams channels

upvoted 1 times

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ahtd

3 years, 5 months ago

Selected Answer: B

Channel is the right answer

upvoted 3 times

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covid_9

3 years, 5 months ago

The answer is wrong. You cannot see call queue history unless added to a channel. This only answers part of the question so for me it is NO.

upvoted 1 times

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IgorMatic

3 years, 5 months ago

is it possible to see the call queue history if it is assigned to M365 group? i was thinking that is only possible if you assign call queue to a teams channel.

upvoted 3 times

rgnl1

3 years, 5 months ago

I agree. It's a very poorly worded question though. Because of "must minimize the administrative effort" I would also go with B. No because if you use an M365 Group, the voicemails will be delivered by email and not directly in Teams / the Voice Enabled Channel.

upvoted 4 times

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