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Exam MB-240 topic 1 question 38 discussion

Actual exam question from Microsoft's MB-240
Question #: 38
Topic #: 1
[All MB-240 Questions]

Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately.
You need to configure the schedule board so that bookings are easily visible to the dispatchers.
How can you configure Dynamics Field Services to increase booking visibility?

  • A. Configure a work order type for high priority issues, to help categorize high priority work order records.
  • B. Configure an Incident type for high priority incidents on work order records.
  • C. Configure the status color for a booking status record, to identify high priority work order records.
  • D. Configure a priority record to allow you to identify high priority work order records.
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️

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Suchi
Highly Voted 4 years, 7 months ago
Correct answer is D. You can create priority records in Dynamics 365 for Field service app and assign color along with level of importance. https://docs.microsoft.com/en-us/dynamics365/field-service/set-priorities
upvoted 12 times
Suchi
4 years, 7 months ago
C is correct. C and D option are close but when I read the question statement, C is more appropriate.
upvoted 13 times
Kaylan13
3 years, 10 months ago
D would be the correct answer. When creating a Priority record you can set a color. Once a Priority has been set on a Work Order and it has been scheduled the associated Booking(s) will show a tab with that color when on the schedule board. Booking status would not make sense because it changes.
upvoted 4 times
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hodori
4 years, 4 months ago
I concur with Suchi. "You need to configure the schedule board so that bookings are easily VISIBLE to the dispatchers".
upvoted 4 times
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MaxCS
Most Recent 11 months, 3 weeks ago
Selected Answer: D
D is correct - https://learn.microsoft.com/en-us/dynamics365/field-service/set-priorities
upvoted 1 times
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bilal69
1 year ago
Selected Answer: C
C is correct
upvoted 1 times
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jakub_kangur
1 year, 5 months ago
Selected Answer: D
Only D is right
upvoted 1 times
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ceejaybee
1 year, 12 months ago
Selected Answer: D
D, you can set colour on Priority record
upvoted 1 times
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Phums
3 years, 4 months ago
Correct Answer is D, only in Priority record you can set color identification for work order with high priority This link explains it with one statement https://docs.microsoft.com/en-us/dynamics365/field-service/set-priorities
upvoted 4 times
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vm7891
3 years, 9 months ago
C https://docs.microsoft.com/en-us/dynamics365/field-service/set-priorities
upvoted 1 times
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Sathesh85
3 years, 9 months ago
Which is the correct answer, C or D?
upvoted 1 times
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TonyRome
4 years ago
I'm sorry but I think it should be B. The team "schedule board" refers to the entirety of that screen, not just the actual visual bookings. If you add let's say a new status called "Priority" just to get a color on the board, then it will only show when it is say "scheduled", but disappear when the status changes to say "In Progress" right? So it really does you no good after the status has been changed. If you want schedulers to see priority resource requirements, you create a new view for them to use and then they can quickly schedule all that urgent work. Just my thoughts.
upvoted 1 times
TonyRome
4 years ago
Never mind about my thoughts above, I was thinking of the Resource Requirement VIEW, but that answer isn't for the view so never mind.
upvoted 1 times
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A (35%)
C (25%)
B (20%)
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