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Exam MB-910 topic 1 question 50 discussion

Actual exam question from Microsoft's MB-910

Question #: 50
Topic #: 1

HOTSPOT -
A company plans to combine data from Dynamics 365 Customer Service with other Microsoft apps and services.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

Show Suggested Answer

Suggested Answer:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-voice/connect-environment https://docs.microsoft.com/en-us/powerapps/maker/data-platform/use-powerbi-dataverse

by Marski at Dec. 22, 2021, 10:28 a.m.

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Elderon

Highly Voted 3 years, 2 months ago

The first Statement should be NO. See Step 5, verifying connection (and notice the old common data service icon in the image, now Dataverse): https://docs.microsoft.com/en-us/dynamics365/customer-voice/integrate-cv-cs

upvoted 12 times

Just_Nick

3 years ago

Its Yes because its running with the same Backend.

upvoted 3 times

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Tanveer8818

Highly Voted 1 year, 4 months ago

The answer should be No, Yes, Yes. 1. Dataverse connector or some form of direct integration via Dataverse is usually required. 3. Power BI has native integration capabilities for Dynamics 365, including Customer Service. It can directly access Dynamics 365 data using the Dynamics 365 API, thus not requiring a separate Microsoft Dataverse connector for this specific integration.

upvoted 5 times

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anthonybraz1301

Most Recent 9 months ago

N,Y,N .......................

upvoted 1 times

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DynamicsDan

1 year, 2 months ago

I wish they clarified more because the first you technically can connect customer voice and customer service data without a dataverse CONNECTOR because their both natively part of dataverse. So are they asking for dataverse in general? Or specifically a connector? Because that would change my answer

upvoted 2 times

DynamicsDan

1 year, 2 months ago

So upon further digging it seems like customer voice isn't natively available in dataverse? Or at least in the same environment as dynamics customer service would be. In their customer voice FAQ documentation, they have a question titled 'I deleted data from Microsoft Dataverse but it's visible in reports.' and in it it says 'If you delete any data directly from Microsoft Dataverse, it isn't synchronized with Customer Voice services' and this was updated in 2024. Then if you go to their main web page for customer voice they have a sales video that shows the same connector being used and how you can 'connect' to dynamics. https://dynamics.microsoft.com/en-us/customer-voice/overview/ So long story short ignore what I said in my first comment. It's most likely no for the first question

upvoted 2 times

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orionduo

1 year, 2 months ago

N Y Y tanveer8818 is right

upvoted 2 times

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Caphispania

2 years, 5 months ago

YYN is correct

upvoted 1 times

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ImiJonesh

2 years, 8 months ago

In Exam 24 Sept 2022

upvoted 3 times

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dizzle83

3 years ago

The answer is correct. Reference the first link underneath the answer (https://docs.microsoft.com/en-us/dynamics365/customer-voice/connect-environment). If you have organizations for Dynamics 365 Sales, Customer Service, Marketing, and Talent, Customer Voice entities are already installed in these organizations.

upvoted 2 times

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Marski

3 years, 5 months ago

Dataverse is the go-to datastorage for MS Power Platform too. You get to know that Dynamic 365 and Microsoft Power Platform are integrated and use each other.

upvoted 3 times

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