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Exam MS-600 topic 4 question 8 discussion

Actual exam question from Microsoft's MS-600
Question #: 8
Topic #: 4
[All MS-600 Questions]

You plan to integrate a web-based support ticketing system and Microsoft Teams.
You need to recommend a solution that will prompt users for specific information before a ticket is created. The solution must minimize development effort.
What should you include in the recommendation?

  • A. outgoing webhooks
  • B. incoming webhooks
  • C. a notification-only bot
  • D. a conversational bot
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
Webhooks are a great way for Teams to integrate with external apps. A webhook is essentially a POST request sent to a callback URL. In Teams, outgoing webhooks provide a simple way to allow users to send messages to your web service without having to go through the full process of creating bots via the
Microsoft Bot Framework. Outgoing webhooks post data from Teams to any chosen service capable of accepting a JSON payload. Once an outgoing webhook is added to a team, it acts like bot, listening in channels for messages using @mention, sending notifications to external web services, and responding with rich messages that can include cards and images.
Reference:
https://docs.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/add-outgoing-webhook
by chawala at Dec. 29, 2021, 10:38 p.m.

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chawala
Highly Voted 1 year, 12 months ago
Answer should be D. Bot will ask for specific questions.
upvoted 8 times
sergiiohd
1 year, 9 months ago
But the question ask for "The solution must minimize development effort"
upvoted 1 times
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tfulanchan
Most Recent 10 months, 2 weeks ago
Selected Answer: D
prompt users for specific information, conversational bot makes more sense
upvoted 1 times
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lesiris
12 months ago
Why not an incomming webhook ? We expect an input in teams from the backend system
upvoted 1 times
lesiris
12 months ago
And an outgoing webhook cannot post proactively
upvoted 1 times
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C (25%)
B (20%)
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