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Exam PL-600 topic 4 question 4 discussion

Actual exam question from Microsoft's PL-600

Question #: 4
Topic #: 4

DRAG DROP -
You need to recommend solutions to meet the organization's communication needs.
What should you recommend? To answer, drag the appropriate technologies to the correct groups of users. Each technology may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Show Suggested Answer

Suggested Answer:

Box 1: Microsoft Teams -
First up employees must be able to contact each other by using a secure system to ask and answer questions about medical cases.
Microsoft Teams key capabilities:
✑ Connected
✑ Secure
✑ Managed
✑ Collaborative and productive
Box 2: Microsoft 365 Business Voice
Workers must be able to communicate in near real-time with worker support agents.
Microsoft 365 Business Voice makes it easy for small and medium organizations to turn Microsoft Teams into a powerful and flexible telephone system. It's a replacement for traditional telephony providers and in-house phone systems that can be difficult and costly to manage.
Reference:
https://docs.microsoft.com/en-us/microsoft-365/solutions/empower-people-to-work-remotely https://docs.microsoft.com/en-us/microsoftteams/business-voice/whats-business-voice

by ArezouDynamics at Dec. 30, 2021, 3:24 a.m.

Comments

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David_Zed

Highly Voted 2 years, 6 months ago

Workers : Powerapps Portal

upvoted 25 times

MLeniger

2 months, 3 weeks ago

First Up employees → Microsoft Teams (For secure internal communication and collaboration across teams.) Workers → Power Apps portals (To allow workers to view and update their records, communicate with support agents, and access job-related information.)

upvoted 1 times

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Icky

Highly Voted 2 years ago

Teams and Portals. Business Voice doesn't exist anymore.

upvoted 9 times

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ziggy1117

Most Recent 6 months, 3 weeks ago

Workers must be able to communicate in near real-time with worker support agents. - Power Apps Portal will not be able to do that. Business Voice retired June 2022. Customers wishing to continue with the existing service should transition to the new licensing plan. The following add on licenses are recommended for the transition: Microsoft Teams Phone Standard for a cloud-based Phone System in Microsoft Teams. Audio Conferencing for dial-in and dial-out conferencing for meetings. Microsoft Teams Calling Plans for domestic calls to Public Switched Telephone Network (PSTN) connectivity. I can imagine that the question would be revised to include any of these

upvoted 2 times

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HiJaak

9 months, 3 weeks ago

Hmm... why not Teams for both options? "The solution must support near real-time communications between workers and recruiters."

upvoted 1 times

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SHEEL_007

1 year, 8 months ago

Teams, Portals for sure.

upvoted 2 times

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ArezouDynamics

1 year, 10 months ago

Business Voice exists. But the reason that would be out of right answers is that in the requirement they were looking for translation capabilities that which power apps portal can provide.

upvoted 2 times

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ettie54f_p929n

2 years, 3 months ago

Teams and PoweApps portals

upvoted 2 times

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TestingCRM

2 years, 5 months ago

Microsoft 365 Business Voice was Microsoft’s telephony service bundle for small and medium businesses, which included Private Branch Exchange (PBX) capabilities, a domestic calling plan, and Audio Conferencing. However, Business Voice will be deprecated on March 1, 2022. See https://docs.microsoft.com/en-us/microsoftteams/business-voice/whats-business-voice. So I would then choose Power Apps Portals.

upvoted 3 times

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giogo

2 years, 5 months ago

second should be portals

upvoted 1 times

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ArezouDynamics

2 years, 7 months ago

Workers are external users so they can access the dataverse through power apps portal.

upvoted 4 times

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