Exam MB-300 topic 2 question 3 discussion

DRAG DROP -
A company uses Dynamics 365 Supply Chain Management. A customer calls customer service to report that a product is defective.
The customer service process dictates that a formal set of activities needs to occur based on the specific incident.
You need to implement a repeatable process for the customer service representatives.
Which functionality should you use? To answer, drag the appropriate functionalities to the correct requirements. Each functionality may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Suggested Answer:
Reference:
https://docs.microsoft.com/en-us/learn/modules/managing-cases-with-dynamics-365/5-case-management-scenarios